Returning an Account from Credit hold

An Account cannot be manually moved to the Credit hold by the Customer.

Account with the Credit hold status automatically get the Active status:

  • if the Account Balance became more than or equal to Credit limit, which was set in the Account Class (see Account Classes);
  • the Account was unblocked after administrative hold (see Administrative hold of the Account) and the Account Balance is lower than Credit limit for this Account;
  • Manager set the Credit limit that is more than or equal to the Account Balance.

After returning an Account from credit hold:

  • if the Automatically item was selected in the 
    • The Users, which are attached to this Account, get the access to the Customer Control Panel for this Account
    • Subscriptions with Active and Graced status get these statuses back. Other Subscriptions don't change their statuses.
  • if the Manually item was selected in the