Closing Subscription charges manually

Don't close manually the Charges for the Subscriptions with the Non refund billing type. This may lead to the Service provisioning failure.

Don't close manually the Charges for the Subscriptions in the Blocked status. This may cause an incorrect behavior of the platform.

To close Subscription charges manually: 

  1. Sign in to the Operator Control Panel.
  2. On the Navigation Bar go to Subscriptions (see Navigation). The list of Subscriptions is displayed.
  3. Click the ID or Name link of the Subscription. You see a page with Subscription information (see Viewing and updating Subscription's details).
  4. Click the Close charges button on the Toolbar of the General tab.

This leads to the following results:

  • All Charges, generated for the Subscription are grouped by type and are closed.
  • All Charges for Resources upgrade (see Upgrading or Downgrading a Subscription) are closed automatically right after an Order provisioning until the Subscription renewal (see Renewing a Subscription).
  • Subscription resources downgrade is blocked.
  • Accounting documents for the whole Subscription's period of validity are generated and are sent to the customer on the next Billing day.
  • Accounting documents for the subsequent Resources upgrade are generated for the whole Subscription's period of validity and are sent to the customer.