Prolonging a Subscription

Prolongation allows customers to extend a Subscription to the next Billing period with an automatically created Prolong Order. Prolongation makes it possible to pay for the next Billing period of a Subscription in advance to avoid the situation when on the Billing day, all Subscriptions of a customer attempt to access the Account balance for the next Billing period charges. If the Account balance does not have sufficient funds for all Subscriptions, some of them will stop, and the customer cannot choose which of them. At the same time, a prolonged Subscription continues working after the Billing day and does not depend on the Account balance.

The procedure of Subscription prolongation has the following rules:

• A Subscription has any status but Stopped.
• The billing process attempts to create a Prolong Order for a Subscription every night before the number of days to the Billing day specified in the Auto-renew point (days) parameter of the Subscription regardless of the Auto-renew option (see Viewing and updating Subscription's details). If Auto-renew point (days) is set to 0, the billing process attempts to create a Prolong Order at the Billing day.
• The Prolong Order is created if only a Subscription has Charges in the Open status in the next Billing period. This is why prolongation is not available for Subscriptions with the endless period.
• The expiration date of the Prolong Order is set to the next Billing day (or the Subscription expiration date).
• The Prolong Order is created in the Waiting for payment status.
• The Prolong Order is created with a linked Payment in the Waiting for payment status (Managing Orders):
  
  • The Payment can be merged with other Payments.
  • The Payment can be cancelled manually. In this case, the Prolong Order gets the Cancelled status.

  • The Payment is linked with the Charges of the next Billing period.

    For the Charges behavior description, see Charges for the CSP monthly billing type.

  • The Payment can be completed from the Account balance.
• On the Billing day, the platform attempts to complete from the Account balance the existing Prolong Order in the Waiting for payment status. If the Account balance does not have sufficient funds, the Subscription stops taking into account the Grace period parameter (see Viewing the List of Service Terms).
• A new Prolong Order for the open Charges in the next Billing period is not created if there is a Prolong Order in the current Billing period in any status but Cancelled or Completed.
• If the billing process attempts to create a Prolong Order before the Billing day and there is a Change Order or Switch plan Order in any status but Completed or Cancelled, the Prolong Order is not created.
• If the billing process attempts to create a Prolong Order in the Billing day and there is a Change Order or Switch plan Order in one of the following statuses:
  • Provisioning, the Prolong Order is not created.
  • Waiting for payment, this Order gets the Cancelled status and the Prolong Order is created for the current configuration of the Subscription.
  • Provisioning failed, Cancelled, Completed, the Prolong Order is created for the current configuration of the Subscription.

For Subscriptions in the Stopped status:

• A Prolong Order is not created.
• The existing Prolong Order is not completed automatically so it remains in the Waiting for payment status as well as the linked Payment till the end of the Billing period.