Stopping a Subscription

Don't stop the Subscriptions with the Non refund billing type. This will lead to the Service provisioning failure.

The Microsoft CSP Subscription (see Ordering a Microsoft CSP Subscription) is automatically stopped in the Billing Day (see Managing Service Terms) if the Customer doesn’t have enough money on the Account Balance (including the Financial blocking threshold) in order to renew the Subscription for the next month. See also Charges for the Subscriptions with different billing types.

To stop a Subscription:

  1. Sign in to the Operator Control Panel.
  2. On the Navigation Bar, go to Subscriptions (see Navigation). The list of Subscriptions is displayed.
  3. Click the ID or Name link of the necessary Subscription. A page with Subscription information appears (see Viewing and updating Subscription's details).
  4. Click the Stop button on the Toolbar of the General tab.
  5. Type the reason for stopping the Subscription in the Reason field on the Stop Subscription page.



  6. Enter more information about blocking the Subscription in the Comment field.
  7. Click the Stop button.
  8. Click Confirm in the pop-up window.