Notification Configuration

A Notification is a message that is used to notify Customers and Managers on a certain Event that occurred in the ActivePlatform. There are the following types of Notifications:

• Notifications in the Customer Control Panel.
• Email notifications.
• SMS notifications.

When a certain Event occurs, an Event Handler creates a specific Notification (using the dedicated Notification Template) and passes the message to the certain recipients.

To configure a Notification:

1. Create a Notification Category. A Notification Category is used for grouping Notifications by some criteria (see Managing Notification Categories).
2. Create a Notification Template. A Notification Template is used for generating a Notification (see Managing Notification Templates).
3. Create an SMS Gate. An SMS Gate is used for sending SMS messages (see Managing SMS Gates).
4. Create and configure an Event Handler. When a specific Event occurs, an Event Handler is triggered and sends messages to recipients (see Managing Event Handlers).