Managing account statuses
An account can have one of the following statuses:
Active — an account can order and manage subscriptions.
Administrative hold — an account is blocked manually by a manager (see Moving an account to the administrative hold).
Credit hold — an account is blocked automatically due to a debt on the account balance (see Credit hold of the account). The terms of the credit hold are set in an account class (see Account classes).
Deleted — an account is deleted manually by a manager (see Deleting an account).
The statuses are compared in the following table.
| Account status | ||||
|---|---|---|---|---|
Active | Credit hold | Administrative hold | Deleted | |
User access rights | Users can access the Customer Control Panel of an account | Users can access the Customer Control Panel of an account. If a user is attached to several accounts, one of which has the Credit hold status, the account status is displayed in the list of user accounts in the Customer Control Panel. | Users cannot access the Customer Control Panel of an account:
| Users cannot access the Customer Control Panel of an account:
|
Conditions for moving to the status | Automatically or manually, depending on the status | Automatically, according to the configured conditions | Manually by a manager | Manually by a manager |
Actions and restrictions for moving to this status | A new account is created in the Active status. An account can get the Active status from the following statuses: Credit hold or Administrative hold. | An account can get the Credit hold status only from the Active status. | An account can get the Administrative hold status from the following statuses: Active or Credit hold. | An account can get the Deleted status from any other status. |