Switching a plan

Switching a plan allows changing the plan of an active subscription to one of the dedicated plans if they are configured as switchable (see Managing switchable plans). The period when switching the plan is available for a subscription is set in its Manual switch point (days) parameter (see Viewing and updating subscription's details). The default value is inherited from the linked service term (see Creating a service term). For subscriptions with the CSP annual, Monthly Commitment, and Monthly Commitment (monthly interval) billing types, switching the plan has its specifics (see Delayed switch plan order below).

In this article:

Changing a plan without individual prices

To switch a subscription to another plan without using individual prices:

1. Go to Subscriptions (see Navigation). The list of subscriptions is displayed (see Viewing the list of subscriptions).
2. Click the ID or name of the required subscription. The subscription details page is displayed (see Viewing and updating subscription's details).
3. Click Switch Plan. The Switch Plan page is displayed.
   
   
   
   

4. In the Plan list, select a switchable plan.

   In the Plan list, the switchable plans in the Active status are available regardless of the Public attribute value.

5. In the Plan period list, select a period.

6. Click Switch Plan. The page with information about the order and the resource quantity is displayed, similar to ordering a new subscription (see Ordering a subscription at the plan prices).
   
   
   
   

7. Make sure that the Individual prices switch is turned Off.

8. If the plan currency differs from the reseller currency, in the Currency Rate group, select the currency rate for this order:

   Currency rate

   
   

   An individual currency rate for an order may be required if a manager previously agreed with a customer upon purchase at a certain rate, but a different rate is already in effect for the reseller in the platform.

   An individual currency rate can be used only if the plan currency differs from the reseller currency (see Editing general information about the plan and Viewing and updating reseller general information). It is applied only to this order. If the rates in an order and for the reseller differ more than 10%, a warning tip is displayed on the order confirmation page. 

   • To use the actual currency rate set by the reseller in the platform: 
     1. Make sure the Individual currency rate switch is turned Off.
     2. In the Currency rate field, check the actual rate for the plan currency (see Currency rates).
        
        
        
        
   • To use an individual currency rate for this order:
     1. Turn On the Individual currency rate switch. The Currency rate field becomes available for editing. Its default value is the actual rate for the plan currency (see Currency rates).

     2. In the Currency rate field, enter your currency rate with up to 4 decimal places.

        If you change the position of the Individual currency rate switch, the entered value in the Currency rate field will be cleared.

        

9. If necessary, in the Total amount fields, change the resource quantity, taking into account the following specifics:

   • If the switchable and previous plans have common resources, the Total amount fields are prefilled with the resource quantity ordered for the previous plan.

   • For plans based on the MicrosoftCspProducts plugin with the single resource, the Total amount field is prefilled with the current value, regardless of the ProductID or SKU match for the previous and new plans.

   • Changing the resource quantity is not available for switchable plans with the Pay in full and License-based (Monthly) billing types.

10. Click Next. The order confirmation page is displayed.
    
    
    
    

11. Check the order information.

    If the plan currency differs from the reseller currency (see Editing general information about the plan and Viewing and updating reseller general information):

    1. On the subscription configuration steps, all prices are displayed in the plan currency.
    2. On the order confirmation step, all prices are displayed in the reseller currency. The currency rate applied to an order is displayed in the General ordering information group.

    If confirmation of an order is not available, a message explaining the reason is displayed, and the Submit button is not available.

12. If it is necessary to get a discount for the account, in the Promo Code field, enter your code (see Managing promo codes) and click Apply.
13. Click Submit. The switch plan order will be created.

Changing a plan at individual prices for resources

To switch a subscription to another plan at individual prices for resources:

1. After selecting plan and period (see the steps above), on the page with information about the order and the resource quantity, turn On the Individual prices switch.

   For subscriptions with the Pay as you go (external) billing type, setting individual prices is not available, and the Individual prices switch is turned Off and blocked.

   
   
   
   

2. In the Subscription renew settings group, select the option of the subscription billing after renewal:

   • Use the highest prices — the subscription and resource fees are defined as the current maximum fees per type.

   • Use individual prices — the subscription and resource fees are used at current individual prices.

   • Use prices from plan — the subscription and resource fees are used at the current plan prices.

3. In the appeared Individual price columns for resources, enter the individual prices for the required fees. The values in the Amount columns and in the Total group are recalculated automatically.

Delayed switch plan order

For subscriptions with the CSP annual, Monthly Commitment, and Monthly Commitment (monthly interval) billing types, switching the plan has the following specifics:

• Switching the plan is performed together with renewing a subscription.
• Switching the plan is available if the Paid to date is equal to the subscription expiration date (see Prolonging a subscription about how the Paid to date is set for different subscriptions). If these dates do not match, the Manual switch point (days) parameter of the subscription is ignored, and switching is not available.
• A switch plan order is created as delayed (Delayed = Yes and Provisioning date = the subscription expiration day).
• After completing the payment (for the Prepay model) or creating a switch plan order (for the Postpay model):
  1. The switch plan order gets the Waiting for provisioning status and remains in this status until the subscription expiration date.
  2. For the subscription, the Auto-renew option is switched Off. In case of deleting the switch plan order in the Waiting for provisioning status, the Auto-renew remains switched Off.
• After completing the payment (for the Prepay model), the amount of charges is blocked on the account balance.
• For a subscription with the activated Auto-renew option, a renewal order is not created if there is a switch plan order in the Waiting for provisioning status.
• Provisioning of a switch plan order in the Waiting for provisioning status starts when the current date is equal to the subscription expiration date.
• An unpaid switch plan order is cancelled on the subscription expiration date or a day, considering the Cancel unpaid order in parameter of the account class (see Creating an account class).
• The behavior of charges is described in Charges for the subscriptions with different billing types.
• After renewing a subscription with switching its plan, taking into account the deletion settings in a service term (see Creating a service term), cancelling the subscription (see Deleting a subscription) and delayed closing of all charges (see Charges closing with Charge Closer) become available similar to purchasing a new subscription.