Returning an Account from the Credit hold

An Account automatically returns from the credit hold in the following cases:

  • The Account balance became greater than or equal to the Financial blocking threshold.
  • A Manager updated the Financial blocking threshold and set it enough to cover the debt on the Account balance — only if the allowed period is not yet expired.

To return an Account from the credit hold, top up the Account balance (see Balance topping up) with enough funds. The minimum required amount is prefilled on the Top Up Balance page, depending on the situation:

  • If the Account balance was negative longer than the allowed period, the Amount field is prefilled with the amount of the whole debt to bring the Account balance to 0.
  • If the Account balance is negative during the allowed period, the Amount field is prefilled with the amount required to bring the Account balance to the Financial blocking threshold.

After moving an Account from the credit hold:

  1. An Account gets the Active status.
  2. Prepaid Subscriptions with the pay-as-you-go model stopped due to the credit hold get back the statuses that they had before the credit hold.
  3. All limitations for managing Subscriptions caused by the credit hold (see Moving an Account to the Credit hold) are removed.