Help

In this article:

Technical Support

The ActivePlatform support team is always ready to help you solve any issues with the Customer Control Panel. You can also request new functionality or suggest an improvement.

The support team contacts:

• ActivePlatform Service Desk

Error Handling

If a component of the ActivePlatform or provider equipment fails, the type and error code is displayed instead of the requested page.

In this case, contact technical support with a description of the exact sequence of operations that led to this error.

If unauthorized access to customer data is detected, reset the password (see Resetting the password to the Customer Control Panel) and contact technical support.