Account agreements

Resellers and vendors may require mandatory acceptance of terms of use, including:

  • Terms and Conditions — an agreement between the reseller and the customer. The customer cannot start working in the platform or order a subscription without accepting these terms.

  • Microsoft Customer Agreement — an agreement between Microsoft as the vendor and the customer. This is required when the customer orders a subscription for Microsoft services.

Resellers and vendors can also request re‑acceptance of agreements at any time. The current agreement remains valid until a new one is accepted (see also Accept agreements).

To view the list of agreements accepted on behalf of an account:

  1. Click the user name in the upper right corner on any page. The user menu is displayed.

  2. In the user menu, select Accounts. A page with the list of accounts associated with your user is displayed (see Accounts).

  3. Click the name of the required account. A page with the account details is displayed (see Account details).

  4. Go to the Agreements tab.

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On the Agreements tab:

  • Agreement type:

    • Terms and Conditions.

    • Microsoft Customer Agreement (if applicable).

  • An indicator showing that the agreement is accepted.

  • Accepted by — the name of the account’s user who accepted the agreement.

  • Email — the email of the user who accepted the agreement.

  • Acceptance date — the date when the agreement was accepted.

  • Acceptance type — the type of the acceptance agreement:

    • Customer direct acceptance — the agreement was accepted when creating/adding a Microsoft tenant in the Operator Control Panel.

    • Partner attestation — the agreement was accepted in the process of buying a subscription or authorizing in the Customer Control Panel.

  • Agreement — a link to the agreement.

  • Agreement document (only for Microsoft Customer Agreements) — a link to the file uploaded by the manager who confirmed acceptance on behalf of the customer (if available).