MFA

This functionality is not available if your reseller set up logging in to the Customer Control Panel with an external account (see Log in to the Customer Control Panel).

Depending on your reseller and account settings, multi-factor authentication (MFA) may be required for registration, logging in, and password reset. This means that you will first need to download and configure an authentication application and then use it every time after entering the correct email and password:

  1. If required, follow the instructions and configure your authenticator application.
  2. Confirm your identity each time by entering the 6-digit code displayed in your application.
  3. Alternatively, if you cannot open your authenticator application, use a fallback option:
    1. Click Try another way.
    2. In the list of methods, select Enter backup code.
    3. Enter one of your backup codes never used before.
  4. If you do not want to enter codes on every sign-in, select the Remember this device checkbox. The period and availability of this option depend on the reseller settings.

See also MFA settings.