Viewing and updating Subscription's details

To view a Subscription details:

1. Sign in to the Operator Control Panel.
2. Click Operations > Operations > Subscriptions on the Navigation Bar. The Workspace displays the List of Subscriptions.
3. Click the ID or Name link of the subscription. You see the subscription details page, which consists following tabs:
   
   • General — an account, contact, balance information and attributes of the selected account. Also, you can add a note in the Notes field (see Adding Notes);
   • Orders — a list of all orders for the current account, which have been created after ordering, renewing or upgrading the subscription (see Viewing the List of Orders);
   • Resources — additional resources for selected subscription (see Plan Resources);
   • Transaction — a list of subscription's transactions (see Viewing the List of Transactions);
   • Event Log — a history of subscription's changes (see Viewing the Event Log).
     
     

The General tab contains the following subscription information:

• ID — a unique identification number of the subscriptions;
• Trial — a type of the subscription:
  • Yes — the subscription available only for the testing period;
  • No — the subscription was ordered.
• Name — a subscription's name;
• Manager — a name of the personal manager;
• Account — an account name;
• Plan — a name of the Plan;
• Status — a subscriptions status:
  • Ordered — a customer has ordered a Plan;
  • Installing — an ordered applications are installing;
  • Installation failed — an error occurred during the installation of the ordered application;
  • Activating — a subscription is activating;
  • Activating failed — an error occurred during the activation process;
  • Active — a subscription has been activated;
  • Updating — a subscription resource is updating;
  • Updating failed — an error occurred during the update process;
  • Renewing — the system is renewing the subscription;
  • Renewing failed — an error occurred during the renewal process;
  • Waiting for manual approve - a subscription should be approved by manager;
  • Graced — a subscriber has not renewed the subscription, and after Grace period the system will stop the subscription;
  • Stopping — the system is stopping a subscription after Grace period;
  • Stopping failed — an error occurred during the stopping process;
  • Stopped — a subscription has been stopped;
  • Deleting — the system is deleting a subscription after Stop period;
  • Deletion failed — an error occurred during the deleting process;
  • Deleted — a subscription has been deleted.
• Plan Period — a period of the Plan;
• Start Date — an activation date of the subscription;
• Expiration Date — an expiration date of the subscription (see Setting the Expiration Date of a Subscription);
• Promo code — a field which may use to get discount on the current subscription;
• Plan Class — a name of the Plan Class (see Managing Plan Classes);
• Auto renewal — the option for activating the automatic subscription renewal (see Auto-Renewing a Subscription);
• Renew point (days) - a number of days before the subscription expires when the customer receives the bill for renewal subscription.
• Application - a table with the list of Application's instances, which are provided as part of the Subscription:
  
  • ID - an ID of the Application's instance;
  • Name  - a name of the Application;
  • Service Status - a status of the Application's instance;
  • MS Subscription ID - an ID for the Microsoft CSP Subscriptions (see Ordering a Microsoft CSP Subscription) in Microsoft Partner Center.

To update subscription details:

1. Edit the following options, which are available for changing on the General tab:
   
   • Name — change a name of subscription;
   • Manager — select a personal manager;
   • Plan Period — select a Plan period;
   • Promo Code — enter a promotion code to set a discount on the subscription;
   • Service Term  — change a plan term, which defines the following subscription's parameters: Grace period and Stop period.
   • Adjust to billing day — activate the Expiration date adjusting to the Billing day (see Plan Information).
   • Auto renewal — activating of automatic subscription renewal (see Auto-Renewing a Subscription).
   • Renew point — enter a number of days before the subscription expires when the customer gets the bill for renewal subscription.
2. Click the Update button to save changes.