Moving an Account to the Credit hold

Users (see Viewing the List of Users), which were attached to the Account with Credit hold status, save the access to the Customer Control Panel for this Account: The Users can perform the following operations:

  • view Transactions and top-up the Account Balance;
  • order non-trial Subscriptions;
  • view Charges;
  • get access to the Services (Subscriptions with the Active and Graced statuses) using the Entry Points.

At the same time, Users cannot manage existing Subscriptions regardless their statuses (renewing, stopping, changing the Plan, upgrading or downgrading resources).

If User is attached to several Accounts, one of which was financially blocked, the Credit hold status for this Account is displayed on the Accounts page in the Customer Control Panel.

An Account cannot be manually moved to the Credit hold by the Customer.

Account with the Active status automatically get the Credit hold status:

  • if the Account Balance became less than Credit limit, which was set in the Account Class (see Account Classes);
  • the Account was unblocked after administrative hold (see Administrative hold of the Account) and the Account Balance is lower than Credit limit for this Account;
  • Manager set the Credit limit lower than the Account Balance.

If the Subzero period was set in the Account Class (see Account Classes), the Account will be moved after this period if the Account Balance was negative but greater than the Credit limit.

After moving an Account to the credit hold:

  • if the Automatically item was selected in the 
    • Subscriptions with Active and Graced status will get the Stopped status. The subscriptions' status is saved and restored if the Account gets the Active status (see Returning an Account from Credit hold);
    • Subscriptions with the Activating, Renewing, Updating, Stopping, Deleting statuses get corresponding stable status and then:
      • if the stable status is Active or Graced, the Subscriptions gets theStopped status. The subscriptions' status is saved and restored if the Account gets the Active status (see Returning an Account from Credit hold);
      • if the stable status is different from Active or Graced, these Subscriptions don't change their statuses.
    • Subscriptions, which have a status that is different from Active or Graced, don't change their statuses.
  • if the Manually item was selected in the 
    • All Subscriptions with Active and Graced status get the Waiting for manual approve status.
      • Subscriptions, which have a status that is different from Active or Graced, don't change their statuses.
      • Subscriptions with the Activating, Renewing, Updating, Stopping, Deleting statuses get corresponding stable status.
    • Corresponding Manual operation (see Manual Operations) are created in order to move the Subscription from to Waiting for manual approve the Stopped status including Subscriptions that got the Waiting for manual approve status from the Activating, Renewing, Updating, Stopping, Deleting statuses.