Manually Renewing a Subscription

After the Renewal Order is created, the Resources recurring fees and the Subscription recurring fee will correspond the prices it the Renewal Order, but not the initial prices in the Sales Order. That is relevant when depending on the Subscription parameter option (see Purchasing a Subscription at the individual prices) the Subscription price after renewal differs from the initial price.

The individual Resource recurring fee is 20$, the Resource recurring fee in the Plan is 30$.

The Subscription was ordered with the individual prices and Subscription parameters set to Use Plan prices. During the first Subscription period, the Customer can order Resources at 20$ per unit. After the Renewal Order has been created, the prices are updated, and the Customer can order Resources at 30$ per unit.


Complete the following steps to renew a Subscription:

  1. Sign in to the Operator Control Panel.
  2. Click Operations > Operations > Subscriptions on the Navigation Bar. The Workspace displays the List of Subscriptions.
  3. Click the ID or Name link of the subscription. You see a page with Subscription information (see Viewing and updating Subscription's details). 
  4. Click the Renew button on the Toolbar of the General tab. The Renew Subscription page displays on the screen.
  5. Select renewal period in the Period list and click Next. The list of subscription periods and costs are displayed on the screen.



  6. If you have a promotion code, type it in the Promo Code field to apply the discount.



  7. Look through the order details and click Submit. The Subscription will be renewed.