Cancel an Order before payment

You can cancel an Order only when it has the Waiting for payment status, and only if an Account uses the Prepay charging model (see Creating an Account Class).

To cancel an Order before the related Payment is completed:

  1. Sign in to the Operator Control Panel.
  2. On the Navigation Bar go to Orders (see Navigation). The list of Orders is displayed (see Viewing the List of Orders).
  3. Click the ID or Name link of the order.
  4. Click the Cancel Order button on the Toolbar. 
  5. Click Confirm in the pop-up window. The Order will be cancelled. The order will have Cancelled status (see Viewing the List of Orders).