Manually Renewing a Subscription

Don't renew manually the Subscriptions with the Non refund billing type before they expire. This will lead to the Service provisioning failure.

Don't renew manually a Subscription in the Blocked status. This may cause an incorrect behavior of the platform.


After the Renewal Order is created, the Resources recurring fees and the Subscription recurring fee will correspond the prices it the Renewal Order, but not the initial prices in the Sales Order. That is relevant when depending on the Subscription parameter option (see Ordering a Subscription at the individual prices) the Subscription price after renewal differs from the initial price.

The individual Resource recurring fee is 20$, the Resource recurring fee in the Plan is 30$.

The Subscription was ordered with the individual prices and Subscription parameters set to Use Plan prices. During the first Subscription period, the Customer can order Resources at 20$ per unit. After the Renewal Order has been created, the prices are updated, and the Customer can order Resources at 30$ per unit.

To renew a Subscription:

  1. Sign in to the Operator Control Panel.
  2. On the Navigation Bar go to Subscriptions (see Navigation). The list of Subscriptions is displayed.
  3. Click the ID or Name link of the Subscription. A page with Subscription information appears (see Viewing and updating Subscription's details). 
  4. Click the Renew button on the Toolbar of the General tab. The Renew Subscription page is displayed.
  5. Select renewal period in the Period list and click Next. The list of subscription periods and costs are displayed on the screen.



  6. If you have a promotion code, type it in the Promo Code field to apply the discount.



  7. Check the order details and click Submit. The Subscription will be renewed.