Approving a Payment

Approving a Payment is required when a customer selects the check/cash or bank transfer Payment method to top up the Account balance. Payments via an online system or credit card are carried out automatically when the platform receives information from the acquiring center.

The Bank Transfer Payment method does not have feedback with any of the processing centers. Payments are carried out manually, and it may take up to 24 hours. To speed up the process, customers should send a scanned copy of the paid receipt to the provider's email.

To approve a Payment:

  1. Sign in to Operator Control Panel.
  2. On the Navigation Bar, go to Payments (see Navigation). The list of Payments is displayed (see Viewing the list of Payments). Also, you can view a list of Payments on the Payments tab of the Account page in the Accounts section.
  3. Click the ID or Payment Number of the Payment in the Waiting for payment or Expired status.
  4. In the Payment methods group, select the required Payment method.
  5. On the Toolbar, click Approve. The Payment will be approved and get the Completed status.