Cancelling an Order

An Order can be cancelled manually in the following cases only:

  • In the Waiting for payment status within the Prepay model.
  • In the Waiting for provisioning status.

To cancel an Order before the related Payment is completed:

  1. Sign in to the Operator Control Panel.
  2. On the Navigation Bar, go to Orders (see Navigation). The list of Orders is displayed (see Viewing the List of Orders).
  3. Click the ID or Name link of the Order.
  4. On the Toolbar, click the Cancel Order button. 
  5. Click Confirm in the pop-up window. The Order will be cancelled. The order will have Cancelled status (see Viewing the List of Orders).

When an Order in the Waiting for provisioning status is cancelled:

  1. The Order gets the Cancelled status.
  2. The existing Charges in the New status are deleted.
  3. The related Payment in the Completed status (if exists) is refunded to the Account balance.