Viewing the List of Orders

The list of Orders keeps all created Orders. To view the list of Orders:

Sign in to the Operator Control Panel.
On the Navigation Bar, go to Orders (see Navigation). The list of Orders is displayed.

The List of Orders includes the following columns:

ID — unique identification number of the Order in the platform.
Order number — number of the Order configured in the System settings (see System Settings).
Account name — name of Account which uses the ordered Subscription.
Type — one of the following Order types:
- Sales order — a customer ordered a new Subscription.
- Prolong order — the platform prolonged an existing Subscription for the next Billing period.
- Renewal order — a customer renewed an existing Subscription.
- Change order — a customer changed the ordered quantity of the Subscription Resources.
- Switch plan order — a customer switched from one Plan to another.
Status — one of the following statuses of the Order:
- Waiting for payment — the Order is placed by a customer, the payment is expected.
- Waiting for provisioning — the Order is accepted, but the service provisioning is postponed to the Subscription expiration date.
- Provisioning — the Order is accepted, the service is provided.
- Provisioning failed — the Order is accepted, but the service is not provided.
- Completed — the Order is successfully processed.
- Cancelled — the Order is cancelled by a customer.
Discount — amount of discount.
Total — total cost of the Order.
Order date — date and time of the Order creation:
Updated at — date and time of the last changes in the Order.
Closed at — date and time when the Order got the Completed or Cancelled status.
Individual price — indicates whether individual prices are applied to the Order (see Ordering a Subscription at the individual prices).

The full-test search and the following filters can be applied to the list of Orders:

ID
Account
Created at
Status
Type
Individual price

The following operations with Orders are available: