Closing Subscription Charges manually

Do not close manually Charges for a Subscription in the Blocked status. This may cause incorrect behavior of the platform.

Do not close manually Charges for a Subscription with the Non-refund billing type. This may cause incorrect behavior of the platform.

Closing Subscription Charges manually may be required in some rare cases due to the billing or Service provisioning particularities when it is necessary to charge a customer for the whole Subscription period at once.

To close Subscription Charges manually: 

  1. Sign in to the Operator Control Panel.
  2. On the Navigation Bar, go to Subscriptions (see Navigation). The list of Subscriptions is displayed (see Viewing the list of Subscriptions).
  3. Click the ID or Name of the required Subscription. The Subscription details page is displayed (see Viewing and updating Subscription's details).
  4. On the Toolbar, click Close charges. The confirmation window is displayed with a description of the action consequences.
  5. Click Confirm.
    As a result:
    • All existing Subscription Charges are processed under the terms described in Closing Subscription Charges manually.
    • All new Charges for upgrading Subscription Resources (see Upgrading or Downgrading a Subscription) will be processed under the terms described in Closing Subscription Charges manually.
    • Downgrading Subscription Resources becomes unavailable.
    • The Invoice for the whole billing period is generated on the day after the next Billing day.
    • Invoices for upgrading Subscription Resources will be generated for the rest part of the billing period on the day after the next Billing day.