Manual renewing of a Subscription

Manual renewing allows extending a Subscription for any available period with the current configuration.

In this article:

Configuring the Subscription manual renewing

Manual renewing is available within a period defined by the Manual renew point (days). Its default value is inherited from the linked Service Term (see Creating a Service Term).

To configure manual renewing for a Subscription:

1. Sign in to the Operator Control Panel.
2. On the Navigation Bar, go to Subscriptions (see Navigation). The list of Subscriptions is displayed (see Viewing the list of Subscriptions).
3. Click the ID or name of the Subscription. The Subscription page is displayed (see Viewing and updating Subscription's details).
4. On the General tab, in the Renewal settings group:
   1. For Subscriptions ordered at the individual price, in the Subscription renew settings group, select the preferable option of the Subscription pricing after renewal (see Ordering a Subscription at the individual prices).
   2. In the Manual renew point (days) field, enter the number of days before the Subscription expiration date when manual renewing and the Renew button for the Subscription become available. In this case:
      • To make manual renewing of a Subscription available for the whole Subscription period, enter -1.
        
      • To make manual renewing of a Subscription completely unavailable, enter 0.
        
      • The Manual renew point cannot be less than the Auto-renew point. However, if the Manual renew point is set to -1, this validation is not performed.
        
   
   
   
   
5. Click Update to save the changes.
   

Creating a Renewal Order manually

To renew a Subscription manually:

1. Sign in to the Operator Control Panel.
2. On the Navigation Bar, go to Subscriptions (see Navigation). The list of Subscriptions is displayed (see Viewing the list of Subscriptions).
3. Click the ID or name of the Subscription. The Subscription page is displayed (see Viewing and updating Subscription's details).

4. On the Toolbar, click Renew. The Renewal Subscription page is displayed.

   For the period when manual renewing is not available, the Renew button is not displayed.

5. In the Plan period list, select the renewal period and click Next.
   
   
   
   
6. If you have a promotion code, type it in the Promo Code field to apply the discount.
   
   
   
   
7. Click Submit. The Renewal Order is created with the following attributes: Delayed = No, Provisioning date = the Order creation date.