Managing Orders

An Order is a request to buy a new Subscription or change, prolong, or renew an existing one.

Orders created for a Subscription are processed sequentially, as they were created. If an Order is not processed (unprocessed Orders have any statuses but Completed or Cancelled), creating new Orders by an Operator and Account is not allowed for this Subscription. At the same time, automatic creating Renewal Orders on the expiration date for auto-renewing Subscriptions is allowed in the following case only: the existing Change Order, Switch Order, or Prolong Order in the Waiting for payment status is cancelled, and the Renewal Order is created for the current Subscription configuration.

If an Order a prepaid Subscription is completed after the beginning of the covered period, the Order description is updated. The Order details are recalculated for the rest of the period, and the Order amount is reduced proportionally. The difference between the original Order amount stored in the linked Payment and the new amount is used to top up the Account balance. In the Customer Control Panel, the details of such Payment (see View payment details) include the Charges table with the recalculated amount and the top-up amount as a separate item.

In this section:

• Managing an Order
• Managing Tasks
• Manual Operations
• Automatic Operations that use Scenarios