Returning an account from the credit hold

In this article:

Conditions for returning an account from the credit hold

An account in the Credit hold status automatically gets the Active status in the following cases:

• The account balance became greater than or equal to the financial blocking threshold set in the account class (see Creating an account class) or individually for the account (see Viewing and updating account's details).
• A manager set a new financial blocking threshold less than the account balance.

Subscriptions behavior after returning an account from the credit hold

Returning an account from the credit hold is applied to prepaid subscriptions only:

• Subscriptions with the CSP monthly and Monthly Commitment billing type, which had the Active status before the credit hold and the Stopped status during the credit hold, do not change their statuses if the Paid to date is less than or equal to the current date (see Prolonging a subscription). If the Paid to date is greater than the current date, the subscriptions, which had the Active or Graced statuses before the credit hold, get their previous statuses back.
  
• If in the account class (see Account Classes) and service terms (see Creating a service term), Stop subscription type = Automatically:
  • Subscription management operations become fully accessible in the Customer Control Panel for this account.
  • Subscriptions with the CSP annual, Reservation, and Pay as you go billing types, which had the Active or Graced statuses before the credit hold, get these statuses back. Other subscriptions with these billing types do not change their statuses.
  • Subscriptions with the Pay in full and G-Suite billing types, which had the Active or Graced statuses before the credit hold, get the corresponding statuses back provided that the amount of the charges for the current billing period are less than or equal to the amount of fund on the account balance taking into account the financial blocking threshold. Other subscriptions with these billing types do not change their statuses.
• If in the account class (see Account Classes) and service terms (see Creating a service term), Stop subscription type =Manually:
  • Subscriptions with the CSP annual, Reservation, and Pay as you go billing types, which had the Active or Graced statuses before the credit hold and the Stopped status during the credit hold, get their previous statuses back.
  • Subscriptions with the Pay in full, or G-Suite billing types, which had the Active or Graced statuses before the credit hold and the Stopped status during the credit hold, get their previous statuses back provided that the amount of the charges for the current billing period are less than or equal to the fund on the account balance taking into account the financial blocking threshold.
  • If a manager declined a manual operation for stopping a subscription when the account moved to the credit hold, but then the subscription was stopped manually, the subscription remains in the Stopped status after moving the account from the credit hold.
  • Manual operations (see Manual operations) for moving subscriptions to the Stopped status are automatically declined with the following comment: "Account was moved from credit hold". The subscriptions get previous statuses back.