Setting an Internal User alias as primary

The primary alias is an alias that aggregates the email messages from all other Internal user's aliases.

To make an Internal User's alias the primary one:

  1. Sign in to Customer Control Panel.
  2. Click Users on the Navigation Bar. The Workspace displays the Users list (see Viewing the List of Users).
  3. Click the name of the required user in the list. The Workspace displays the information about the selected User (see Viewing and updating Internal User information).
  4. Click Aliases in the left menu. The Aliases page is displayed.
  5. In the row of the required alias, set the Primary switch to On. The alias becomes primary one for an Internal user.