The access level of a user defines the availability of sections of the Customer Control Panel and operations that a user can perform. A user can be attached to several accounts and have different access levels for them:
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Owner — the only user with access to all sections and operations.
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Admin — a user with access to all sections and operations except for managing the Owner.
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Technical manager — a user who has privileges similar to those of an administrator, but the access to the “Service Management” functionality is disabled.
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Financial manager — a user with access to payments and orders except for changing and canceling them.
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User — a user with access only to services assigned by Admin or Owner. In the Customer Control Panel, only the profile and notifications are available for a User.
Every account has the Owner, and only one user can be the Owner for an account. At the same time, an account may have any Admins, Technical managers, Financial managers, and Users.
Some users may not be attached to any account — for example, after the quick registration in the Customer Control Panel (see Quick registration). Such users have limited discovery access with the ability to order a subscription, create a new account, and become its Owner.
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Section of the Customer Control Panel |
Operation |
Users without an account |
Access level of users for an account |
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Owner |
Admin |
Technical manager |
Financial manager |
User |
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Navigate through sections using the navigation and user menus |
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View the account balance |
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Switch between accounts |
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| My profile |
View and update personal data |
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| Accounts |
View the list of linked accounts |
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Create a new account (full registration) |
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View info about a linked account |
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Update info about a linked account |
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Set mandatory MFA for all users of a linked account |
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| Users |
View the list of users associated with an account |
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Change the Owner of the account |
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Make a user an Administrator of the account |
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Change the access level of a user |
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Deactivate and activate a user |
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Delete a user (except for the Owner) |
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Invite users |
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View the list of invited users, revoke invitations |
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| Notifications |
View the notification settings |
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Update the notification settings |
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View the notification history |
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| Help |
View the Help page |
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View the Balance widget |
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View the Current debt widget |
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View the Support widget |
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View the Subscriptions and payments widget |
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View the Catalog widget |
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View the Cost dynamics widget |
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View the Currency rate widget |
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View the Add services & products widget |
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View service messages |
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| Catalog |
View the catalog, search and select a plan |
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| Buy subscription |
Order a new subscription |
Account creation is required during order placement |
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View the list of subscriptions |
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View the subscription details |
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Manage subscriptions |
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Billing |
Top up the account balance |
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View widgets on the Billing page and navigate through its subsections |
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| Payments |
View the list of payments |
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Download a PDF receipt |
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Join payments |
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Complete a payment |
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Change a payment |
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Cancel a payment |
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| Orders |
View the list of orders |
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Change an order |
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Cancel an order |
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| Closing documents |
View the list of closing documents and download a closing document |
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| Guaranteed payments |
View the list of guaranteed payments and create a guaranteed payment |
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| Balance statement |
View the lists of transactions and blocked charges |
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| Analytics |
View subscription consumption data in the Cost overview subsection |
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Generate and download reports in the Reports subsection |
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| Quotes |
Create and cancel requests for quote, accept and decline proposals |
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| Service management |
View and update information |
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