Using Placeholders for Event Handlers

For all events

owner.status

owner.country

owner.city

Account changed

Low balance

Create instance

Reset instance password

The billing day is set in the Plan Class (see Managing Plan Classes).

The billing day can be set from 1 to 31 that specifies the day of the month. If the month does not include the specified number, the Invoice will be created on the last day of that month.

A maximum amount of the credit that a customer can use for ordering services without topping up. The credit limit can be set manually or by default (see Account Classes).

Invoice closed

Manual Operation

• approval required - the operation requires an approval;
• approved - the operation was approved;
• declined - the operation was declined.

User invitation

Payment has been received

The billing day is set in the Plan Class (see Managing Plan Classes).

The billing day can be set from 1 to 31 that specifies the day of the month. If the month does not include the specified number, the Invoice will be created on the last day of that month.

A maximum amount of the credit that a customer can use for ordering services without topping up. The credit limit can be set manually or by default (see Account Classes).

One of the following statuses of the payment:

• waiting for payment — payment has been added, but not approved;
• completed — payment has been successfully processed (added and approved);
• receipt creating - a receipt is being created by the manager manually;
• receipt sent - receipt has been manually created by the manager;
• cancelled — an order has been cancelled.

Password reset request

Verify email

Before subscription expiration

After subscription expiration

After subscription switched from trial to non-trial

Subscription changed

account.type_key

A key that is used to refer to the account type (see Account Types).

The billing day is set in the Plan Class (see Managing Plan Classes).

The billing day can be set from 1 to 31 that specifies the day of the month. If the month does not include the specified number, the Invoice will be created on the last day of that month.

A maximum amount of the credit that a customer can use for ordering services without topping up. The credit limit can be set manually or by default (see Account Classes).

One of the following plan statuses:

• active - a plan is available for customers;
• inactive - a plan is not available for customers;
• deactivated by provider - a plan is not available for customers because the plan was deactivated by the upline reseller (operator).

A key that is used to refer to the plan category (see Managing Plan Categories).

A price of the resource installation. It is used for one-time payment.

A current subscription status:

• Ordered — a customer has ordered a plan;
• Installing — an ordered applications are installing;
• Installation failed — an error occurred during the installation of the ordered application;
• Activating — a subscription is activating;
• Activating failed — an error occurred during the activation process;
• Active — a subscription has been activated;
• Updating — a subscription resource is updating;
• Updating failed — an error occurred during the update process;
• Renewing — the system is renewing the subscription;
• Renewing failed — an error occurred during the renewal process;
• Waiting for manual approve - a subscription should be approved by a manager;
• Graced — the subscriber has not renewed the subscription, and after Grace period the system will stop the subscription;
• Stopping — the system is stopping a subscription after Grace period;
• Stopping failed — an error occurred during the stopping process;
• Stopped — a subscription has been stopped;
• Deleting — the system is deleting a subscription after Stop period;
• Deletion failed — an error occurred during the deleting process;
• Deleted — a subscription has been deleted.

An plan class ID (see Managing Plan Classes).

A placeholder (boolean) for tracking the status (trial / no-trial) of the plan period, which is used for the "Subscription is changed" event. You can add this placeholder to the event handler for the "Subscription is changed" event (for example, «subscription.trial = false»). In this case, if the plan period is changed from trial to no-trial, the notifications will be sent.

subscription.trial.status = "trial"

subscription.trial.status = "no-trial"

Order changed

Order created

A current status of the order:

• Waiting for payment — an order has been placed by a customer, the payment is expected;
• Provisioning — an order has been accepted, the service is provided;
• Provisioning failed — an order has been accepted, but the service is not provided;
• Completed — an order has been successfully processed;
• Cancelled — an order has been cancelled by a customer.

One of the following types of order:

• SalesOrder - a customer has ordered services;
• RenewalOrder  - a customer has renewed a subscription;
• ChangeOrder - a customer has purchased or refused additional resources;
• SwitchOrder  - a customer has switched from one Plan to another.

If the value in the "Renew point (days)" field is set on the subscription's details page (see Viewing and updating Subscription's details): true or false.

Guaranteed payment created

Guaranteed payment changed

A key that is used to refer to the account class (see Account Classes).