Moving an Account to the Administrative hold

Users (see Viewing the List of Users), which were attached to the Account with Administrative hold status, lose the access to the Customer Control Panel for this Account:

  • If User is attached only to one Account, after an attempt to login to the Customer Control Panel, the following message is displayed: "Company is blocked. You are not allowed to perform any actions for this company. Contact administrator for the further information.".
  • If User is attached to several Accounts, one of which was automatically blocked, the Administrative hold status for this Account is displayed on the Accounts page in the Customer Control Panel.

After an Account got the Administrative hold status, regardless of the that was specified in the Account Class (see Account Classes):

  • Subscriptions with Active and Graced status will get the Stopped status. The subscriptions' status is saved and restored if the Account gets the Active status (see Returning an Account from Administrative hold)
  • Subscriptions with the Activating, Renewing, Updating, Stopping, Deleting statuses get corresponding stable status and then:
    • if the stable status is Active or Graced, the Subscriptions gets the Stopped status. The subscriptions' status is saved and restored if the Account gets the Active status (see Returning an Account from Administrative hold);
    • if the stable status is different from Active or Graced, these Subscriptions don't change their statuses.
  • Subscriptions have a status that is different from Active or Graced, these Subscriptions don't change their statuses.

Complete the following steps to move the Account to the administrative hold:

  1. Sign in to the Operator Control Panel. 
  2. Click Operations > Operations > Accounts on the Navigation Bar.
  3. Click the ID or Name link for the required account in the List of Accounts.
  4. On the General tab, click the Move To Administrative Hold button.


     
  5. Click Confirm in the pop-up window. The Account will be moved to administrative hold and will get Administrative hold status.