Moving an Account to the Credit hold

Users with the Owner and the Admin access levels (see Viewing the List of Users), which were attached to the Account with Credit hold status, retain the access to the Customer Control Panel for this Account. The Users with the Owner and the Admin access levels can perform the following operations:

  • view Transactions and top-up the Account Balance;
  • order non-trial Subscriptions. In this case, two Payments will be created:
    • for the Account Balance topping up by an amount that is necessary to move an Account from the credit hold;
    • for the ordered Subscription.
    When User completes any of these Payments, the amount will be primarily used to discharge the debt at the Account Balance.
  • view Charges.

Users with the Owner and the Admin access levels cannot manage existing Subscriptions regardless their statuses (renewing, stopping, changing the Plan, upgrading or downgrading Resources).

Users with the User access rights can't perform any operations in the Customer Control Panel for this Account

If User is attached to several Accounts, one of which was financially blocked, the Credit hold status for this Account is displayed on the Accounts page in the Customer Control Panel.

An Account cannot be manually moved to the Credit hold by the Manager.

Account with the Active status automatically gets the Credit hold status:

  • if the Credit limit, which was set in the Account Class (see Account Classes) can't cover the Account Balance;
  • the Account was unblocked after administrative hold (see Administrative hold of the Account), and the Credit limit can't cover the Account Balance;
  • Manager set the Credit limit that can't cover the Account Balance.

If the nonnegative Subzero period is allowed in the Account Class (see Account Classes), the Account will be moved to credit hold after the end of the Subzero period upon the condition that the Account Balance was within the Credit limit during the whole Subzero period.

The value of Subzero period set to -1 corresponds to the infinite subzero period. In that case the Accounts having the Balance negative within the Credit limit will never be moved to credit hold.

After moving an Account to the credit hold:


    • Subscriptions with Active and Graced status will get the Stopped status. The Subscription status is saved and restored if the Account gets the Active status (see Returning an Account from Credit hold);
    • Subscriptions with the Activating, Renewing, Updating, Stopping, Deleting statuses get corresponding stable status and then:
      • if the stable status is Active or Graced, the Subscription gets the Stopped status. The Subscription status is saved and restored if the Account gets the Active status (see Returning an Account from Credit hold);
      • if the stable status is different from Active or Graced, these Subscriptions don't change their statuses.
    • Subscriptions, which have a status that is different from Active or Graced, don't change their statuses.
  • If Stop subscription type is set to Manually in the
    • All Subscriptions with Active and Graced status get the Waiting for manual approve status.
      • Subscriptions, which have a status that is different from Active or Graced, don't change their statuses.
      • Subscriptions with the Activating, Renewing, Updating, Stopping, Deleting statuses get corresponding stable status.
    • Corresponding Manual operation (see Manual Operations) is created in order to move the Subscription from Waiting for manual approve to the Stopped status including Subscriptions that got the Waiting for manual approve status from the Activating, Renewing, Updating, Stopping, Deleting statuses.