Viewing Order Details

To view Order details:

  1. Sign in to the Operator Control Panel.
  2. On the Navigation Bar go to Orders (see Navigation). The list of Orders is displayed (see Viewing the List of Orders).
  3. Click the ID or Order Number link of the Order. You see the Order details page that contains the following tabs:
    • General — an Order information, provisioning items and the list of charges. Also, you can type a note in the Notes field (see Adding Notes);
    • Event Log — a history of operations with the Order (see Viewing the System Log).
    • Scenarios — a list of operations that were performed to complete the Order (for more information see Automatic Operations that use Scenarios).

The General tab has the following groups of elements:
 



  • Order information:
    • ID — the unique identification number of Order in the system;
    • Document number — a number of the Order (e.g. SO000329), which is configured in the System settings (see System Settings).
    • Order Date — a date and time of the Order creation.

    • Payment - a number of the related Payment. You can use this link to see the Payment details (see Viewing Payment details);

      An Order has a related Payment only in case, when an Account works within the Prepay charging model (see Managing Payments).

    • Expiration date - a date, by which the Order must be paid (the order status must be Confirmed). The date is calculated using the value set in the Cancel unpaid order in field on the Account Class page (see Creating an Account Class);

      If an Order is not paid before the expiration date, it is canceled automatically.

    • Closed At - a date and time when the Order got the Completed or Cancelled status.
    • Order Type — one of the following types of Order:
      • Sales Order — a customer has ordered services;
      • Renewal Order — a customer has renewed a Subscription;
      • Change Order — a customer has purchased or refused additional Resources;
      • Switch Order - a customer has switched from one to another Plan.
    • Status — one of the following statuses of the Order:
      • Waiting for payment — an Order has been placed by a customer, the payment is expected;
      • Provisioning — an Order has been accepted, the service is provided;
      • Provisioning failed — an Order has been accepted, but the service provisioning failed;
      • Completed — an Order has been successfully processed;
      • Cancelled — an Order has been cancelled by a customer.
    • Account — a name of an Account, which ordered the subscription;
    • Requester IP - an IP address of the user, who created the Order.
  • Price information - Order pricing details:

    • Total — a total cost of the Order;

      The amount of the Order and the amounts of the Charges are rounded off to two decimal places. When a discount is applied, this may lead to a discrepancy between the amount of the Order and the amounts of the Charges for the Subscription. To avoid this, rounding off and applying of a discount to the amounts of the Order and Charges is performed according to a special algorithm (see Specifics of Orders and Charges amounts calculation and rounding when a discount is applied). 
    • Net cost — is displayed only for the delegated Plans. It shows the amount and currency of Payment for the Order as if the Subscription is ordered from the upline Reseller (Operator).
    • Margin — is displayed only for the delegated Plans. It shows the amount of profit that the Reseller has from the Payment for the Order. It is calculated as the difference between the Amount for payment and the Net cost.
    • Discount — an amount of the discount, or in case if the individual prices were set the indication that the discount doesn't apply;
    • Promo code - a promo code, if it has been used (see Managing Promo Codes), or in case if the individual prices were set the indication that the promo code doesn't apply;
    • Individual prices - indication if the individual prices were set:
    • Manager - ID and name of the Manager, who created an Order. It is a link to the Manager page.



  • Provisioning item - the list of Subscriptions and additional Resources that were included in the Order:
    • ID - a unique identification number of the item;
    • Description - a short description of the item. You can use this link to see the item details (see Viewing Application Template details);
    • Status - current status of the item.



  • Charge - the List of Charges which were created for the Order:
    • ID — a unique identification number of the Charge;
    • Description — detailed information about the Charge;
    • Quantity — a total quantity of the ordered Resources;
    • Duration — a period of using the Service;

    • Unit Price — a price of the unit of the Service;

      If the Subscription was ordered at the individual prices, then the Individual unit price column displays instead of the Unit price column. The Individual unit price column shows the individual price that was set during the Subscription ordering.

    • Discount — an amount of the discount;
    • Amount —  an amount of the charge;
       



On this page you can perform the following operations: