Auto-Renewing a Subscription

If for a Subscription, in the Plan period list, the Endless option is selected, the Autorenewal settings group is not displayed and the auto-renewal option is not available.

If the auto-renewal option is turned on, the Customer will get the Invoice for renewal and payment notification. If the Account Balance has sufficient funds, the Subscription will be paid and renewed automatically on the expiration day.

To turn on the auto-renewal option:

  1. Sign in to the Operator Control Panel.
  2. On the Navigation Bar, go to Subscriptions (see Navigation). The list of Subscriptions is displayed (see Viewing the list of Subscriptions).
  3. Click the ID or Name of the Subscription. The Subscription page is displayed (see Viewing and updating Subscription's details).
  4. On the General tab, in the Autorenewal settings group, 
    • Select the Auto renewal checkbox.
    • In the 
    • For Subscriptions ordered at the individual price, in the Subscription renew settings group, select the preferable option of Subscription billing after renewal (see Ordering a Subscription at the individual prices).



  5. Click Update to activate auto-renewing.

Subscriptions in the Stopped status are not auto-renewed even if the Auto renewal checkbox is selected.