Returning an Account from the Credit hold

Accounts

An Account with the Credit hold status automatically gets the Active status in the following cases:

• The Account Balance became greater than or equal to the Financial blocking threshold, which was set in the Account Class (see Creating an Account Class) or individually for the Account (see Viewing and updating an Account's details);
• The Manager set the Financial blocking threshold (in the Account Class or individually for the Account) that is enough to cover the Account Balance.

Subscriptions

After moving an Account from the Credit hold, the prepaid Subscriptions get the following statuses:

• If in the Account Class, Stop subscription type is set to Automatically (see Account Classes):
  • Subscription management operations become fully accessible in the Customer Control Panel for this Account;
  • Subscriptions with the CSP annual, Reservation or Pay as you go billing types, which had the Active or Graced statuses before the Credit hold, get these statuses back. Other Subscriptions with these billing types do not change their statuses;
  • Subscriptions with the CSP monthly, the Pay in full or G-Suite billing types, which had the Active or Graced statuses before the Credit hold, get the corresponding statuses back provided that the amount of the Charges for the current Billing period are less than or equal to the amount of fund on the Account Balance taking into account the Financial blocking threshold. Other Subscriptions with these billing types do not change their statuses;
• If in the Account Class, Stop subscription type is set to Manually (see Manual Operations) (see Account Classes):
  • The Subscriptions with the CSP annual, Reservation or Pay as you go billing types, which had the Active or Graced statuses before the Credit hold and the Stopped status during the Credit hold, get their previous statuses back;
  • The Subscriptions with the CSP monthly, Pay in full or G-Suite billing types, which had the Active or Graced statuses before the Credit hold and the Stopped status during the Credit hold, get their previous statuses back provided that the amount of the Charges for the current Billing period are less than or equal to the fund on the Account Balance taking into account the Financial blocking threshold;
  • The Manual operations (see Manual Operations) for moving Subscriptions to the Stopped status are automatically declined with the following comment: "Account was moved from credit hold". The Subscriptions get previous statuses back.