Microsoft Office 365. Renewing a Subscription

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If an Account pays for renewing a Subscription later then the expiration date, the period of the renewed Subscription will be shortened: the new expiration date is set as the previous expiration date + 1 year.

Renewed Subscriptions in the Stopped and Graced statuses get the Active status automatically when an Account pays for the Order and current debt.

Trial Subscriptions cannot be renewed. To continue using the Microsoft Office 365 service after the trial period, it is necessary to switch to the paid Plan (see Switch plan).

Auto-renewing a Subscription

By default, all paid Subscriptions have the activated auto-renew option so renewing is performed automatically on the expiration day as follows:

  • If an Account balance has sufficient funds, the platform:
    1. Creates a Renew Order.
    2. Creates Charges for the next year.
    3. Renews a Subscription for the next year and sets the expiration date as the previous expiration date + 1 year.
  • If an Account balance does not have sufficient funds, the platform:
    1. Creates a Renew Order.
    2. Creates Charges for the next year.
    3. Stops a Subscription. To activate the Subscription, an Account should pay for the Order.

Manual renewing of a Subscription

Manual renewing of a Subscription with monthly payments is available only after the original Subscription period expires.

Manual renewing of a Subscription with annual payments is available at any time but have its particular aspects (see Delayed renewing of a Subscription).

If the auto-renew option is deactivated, a Subscription can be renewed manually (see Manual renew subscription) with the following particular aspects:

  • Manual renewing a paid Subscription to the Microsoft Office 365 service is available only after the expiration date.
  • The Auto-renew switch is not available if changing the auto-renew option of the Subscription is forbidden for customers in the Operator Comtrol Panel.
  • The Account did not accept the Microsoft agreement (see «Microsoft Office 365». Раздел Информация).

Delayed renewing of a Subscription

Delayed renewing in available for Subscriptions with annual payments only.

Delayed renewing allows a Customer to renew a Subscription with annual payments in advance, before the Subscription expiration day, and change the amount of the Resources (regardless of the fact whether all Charges were closed manually or not). Delayed renewing has the following particular aspects:

  • A Customer can change the amount of the Resources. For the general description of the procedure, see Change resources.
  • The Renewal Order has the following attributes: Delayed = True, Provisioning date = the Subscription expiration date.
  • When the Payment is completed (within the Prepay model) or the Order is created (within the Postpay model), the Order gets the Waiting for provisioning status and is postponed to the Provisioning date. No information is sent to Microsoft Partner Center before this date.
  • Provisioning of the Order starts when the Provisioning date is less than or equal to the current date. The Order gets the Provisioning status.
  • Charges related to the Order are created starting from the Subscription expiration date.
  • For the Order in the Waiting for provisioning status, Charges are blocked on the Account balance similar to the Provisioning status, the Charges have the New status.
  • Till the Subscription expiration date, the Order can be cancelled (see Cancel order) or edited (see Edit payment).
  • If the Order is not completed in due time, the Subscription is stopped and can be renewed manually.