Order Microsoft Office 365 subscription

For the general description of the procedure, see Buy subscription in the Customer Control Panel guide.

In this article:

Specifics and limitations

  • For trial subscriptions, the period is 1 month, and the resource quantity is fixed at 25.
  • Paid plans have a period of 1 year with monthly or annual payments.
  • An account can have only one subscription to each plan.
  • Addons for main products are available as additional resources of plans.
  • The service provisioning may be delayed for a few days until Microsoft reviews the account data. When the platform receives from the Microsoft side a response Your customer account is currently under review, it sends the provisioning requests to Microsoft Partner Center twice a day until the service is provisioned. For this period, the sales order remains in the Provisioning failed status, and the subscription remains in the Installation failed status. The same logic applies to other orders if Microsoft reviews the account data.
  • After a subscription is created, the account Owner receives a confirmation email. The confirmation email for a new domain subscription includes the login and password to access Microsoft Partner Center.

Additional information

You need to select a domain if only you order the first subscription to Microsoft services of an account. For subsequent subscriptions, the platform automatically uses previously entered data.

On the Additional information step:

  1. Specify a domain — the name of a Microsoft Tenant Name linked to your account. You can create a new tenant or use an existing one:

    A Microsoft Tenant Name is a domain name used to order a subscription, for example:

    • With a subdomain: example.onmicrosoft.com
    • Without a subdomain: example.com

    New Microsoft Tenant Names (domain names) are always created with the onmicrosoft.com subdomain. Existing Microsoft Tenant Names (domain names) may or may not have the onmicrosoft.com subdomain.

    The domain name is also used to create users of a subscription (yourname@example.onmicrosoft.com).

      1. Turn on the New Microsoft Tenant Name toggle.
      2. Turn on the With Subdomain .onmicrosoft.com toggle.



      3. In the Domain name Office 365 field, enter the domain name (without dots). It will be to be attached to .onmicrosoft.com. 

        For example, if you enter example, the created domain will be: example.onmicrosoft.com

      Error messageHow to fix
      Microsoft account creation error. Go back to creating or editing an account and check the correctness of the following data: email, country, region, city, zip code, company name

      1. Go to the account information:

        • If an existing account is used, go to the account details page (see Account details).

        • If a new account is created, go back to the Choosing account step (see Buy subscription).

      2. Make sure the account address information is correct.

      3. Make sure the Owner email is correct.

      4. Make sure the account company name and the Owner email comply with Microsoft requirements.

        For a company name, the following is not permitted:

        • Using only one character.

        • Using only special characters from the list, such as &$^#.


          ~-=_
          #.%-
          +:^[
          $–&]
          @—*(
          ,)”⟩
          `<!\
          (>“/
          ){‘|
          '}،:
          ;⟨’?
          ”⟩\

        • Using only spaces and tabs.

        • Using standalone abbreviations from the list, such as LLC or ltd.


          c p aptyl. l. c.gmbh
          c.p.a.pty ltdl.l.c.plc
          l.l.p.pte ltdl l pwll
          c. p. a.private limitedcorplda
          l. l. p.pvtcorporationsarl
          l l cpvt ltdinckft
          corp.zrtincorporatedltd
          llc.ooolimitedltd.
          llp.llpllcsdn bhd

        • Using names with internet Top-Level Domain (TLD) extensions from the list such as .ru or .by.


          .ac.ba.ca.de
          .ad.bb.cc.dj
          .ae.bd.cd.dk
          .af.be.cf.dm
          .ag.bf.cg.do
          .ai.bg.ch.dz
          .al.bh.ci.fm
          .am.bi.ck.fo
          .an.bj.cl.fr
          .ao.bl.cm.ga
          .aq.bm.cn.gb
          .ar.bn.co.gd
          .as.bo.cr.ge
          .at.bq.cu.gf
          .au.br.cv.gg
          .aw.bs.cw.gh
          .ax.bt.cx.gi
          .az.bv.cy.gl
          .ec.bw.cz.gm
          .ee.by.eu.gn
          .eg.bz.fi.gp
          .eh.es.fj.gq
          .er.et.fk.gr
          .gs.gw.hm.ht
          .gt.gy.hn.hu
          .gu.hk.hr.id
          .ie.kz.mo.nz
          .il.la.mp.om
          .im.lb.mq.pa
          .in.lc.mr.pe
          .io.li.ms.pf
          .iq.lk.mt.pg
          .ir.lr.mu.ph
          .is.ls.mv.pk
          .it.lt.mw.pl
          .je.lu.mx.pm
          .jm.lv.my.pn
          .jo.ly.mz.pr
          .jp.ma.na.ps
          .ke.mc.nc.pt
          .kg.md.ne.pw
          .kh.me.nf.py
          .ki.mf.ng.qa
          .km.mg.ni.re
          .kn.mh.nl.ro
          .kp.mk.no.rs
          .kr.ml.np.ru
          .kw.mm.nr.rw
          .ky.mn.nu.sa
          .sb.tf.vc.中国
          .sc.tg.ve.中國
          .sd.th.vg.భారత్
          .se.tj.vi.ලංකා
          .sg.tk.vn.ભારત
          .sh.tl.vu.भारतम्
          .si.tm.wf.भारत
          .sj.tn.ws.भारोत
          .sk.to.ಭಾರತ.укр
          .sl.tp.한국.香港
          .sm.tr.ଭାରତ.台湾
          .sn.tt.ভাৰত.台灣
          .so.tv.ভারত.мон
          .sr.tw.சிங்கப்பூர்.tc
          .ss.tz.sz.td
          .st.ua.বাংলা.uz
          .su.ug.қаз.va
          .sv.uk.срб.мкд
          .sx.um.бг.ею
          .sy.us.бел.uy
          .tc.uz.мкд

        • Using the same character repeated three or more times with no other characters, such as 999.
        • Using spaces and tabs mixed with individual characters, such as 1 2 3.

        For a customer email address, the following domains are not permitted:

        • @microsoft.com.
        • The domain of the Microsoft CSP partner.
      5. Save the changes.
      6. Try to order a subscription one more time:

        • If an existing account is used, repeat the subscription ordering procedure.

        • If a new account is created, complete the subscription ordering procedure.

      Domain is invalidSpecify a valid domain name using only Latin letters and numbers. The domain name must have between 2 and 22 characters
      The domain is already in use. Please enter a different domain name
      • Specify another domain name.
      • Order a subscription using the existing domain.
      Microsoft service is not available now. Please try again in 5-10 minutesTry again in 5-10 minutes
      1. Make sure the New Microsoft Tenant Name toggle is turned off.



      2. If your existing Microsoft Tenant Name ends with .onmicrosoft.com, turn on the With Subdomain .onmicrosoft.com toggle.
      3. In the Domain name Office 365 field, enter your existing Microsoft Tenant Name:

        • With a subdomain: enter the domain name (without dots) which precedes .onmicrosoft.com.

          For example, if your existing Microsoft Tenant Name is example.onmicrosoft.com, enter: example

        • Without a subdomain: enter your existing Microsoft Tenant Name.

          For example, enter: example.com

      4. Click Microsoft Cloud Solution Provider and confirm your invitation.
  2. If required, accept the Microsoft agreement:
    1. Click Microsoft Customer Agreement and read the agreement text.
    2. Select the I accept the agreement checkbox.