Order Google Workspace subscription

For the general description of the procedure, see Buy subscription in the Customer Control Panel guide.

In this article:

Specifics and limitations

• The following editions are available (see also Google Workspace (Formerly G Suite) Pricing Plans):

  • Google Workspace Business Starter.

  • Google Workspace Business Standard.

  • Google Workspace Business Plus.

  • Google Workspace Enterprise Essentials.

  • Google Workspace Enterprise Starter.
  • Google Workspace Enterprise Standard.
  • Google Workspace Enterprise Plus.
  • Google Workspace Essentials.
  • Google Workspace Essentials Plus.
  • Google Workspace Frontline Starter.
  • Google Workspace Frontline Standard.
  • Google Workspace For Education Standard.
  • Google Workspace For Education Plus.
  • Google Workspace For Education: Teaching and Learning Upgrade.
  • G Suite Basic and G Suite Business — archived versions under G Suite.
• The Basic and Business Starter editions include 30 GB of Google Drive for each user. You can additionally purchase the GDrive (Google Drive) and GVault (Google Vault) resources.
• All other editions have Google Vault and unlimited Google Drive storage for each user. You can additionally purchase only Users (user licenses).
• Trial plans include a limited number of users for free. Purchasing the GVault and GDrive resources during the trial period is not available.
• There are three pricing options for Google Workspace subscriptions:
  • Subscriptions to Flexible plans are charged monthly, based on the quantity of the used resources. A sales order is created for a shortened period limited by the next billing day. Renewal orders are created for a full month. You can either upgrade or downgrade the resources. You can cancel your subscription at any time.
  • Subscriptions to Annual plans, with the commitment to pay for the Google Workspace service for a full year.
    • Annual monthly subscriptions — these subscriptions are billed monthly for a portion of the annual commitment.
    • Annual yearly subscriptions — these subscriptions are billed once a year. You need to pay the full amount of the annual commitment.
    You can only upgrade Annual subscriptions resources. You can cancel an Annual subscriptions only at its expiration date.

Additional information

Ordering a Google Workspace subscription includes one additional step to provide information about your domain for the subscription.

On the Additional information step, select one of the following options depending your domain is linked to a Google account or not:

• New domain in Google

  To order a Google Workspace subscription for a domain not linked to a Google account, in the Create a new domain in the Google Workspace service group, enter the following information:

  1. In the Domain name field, enter the name of your domain for Google Workspace. If the domain is already linked to an account in Google, order a subscription with a transfer token (see below).
  2. In the Alternative customer email field, enter the email address that Google will use to contact you if something happens to the service, such as a service outage or a security issue. The alternative email must differ from your Google Workspace domain.

  3. In the Administrator's account username field, enter the domain administrator's login. The domain administrator's login will be used to access the Google Admin Console.

     The guidelines for admin login and domain name

     The domain name in the Domain name field:

     • Can begin with an alphanumeric character and end with an alphanumeric character.
     • Can contain alphanumeric characters and dashes (-).
     • Can have a maximum of 128 symbols.
     • Can have a minimum of:
       • Three symbols (before the dot) for .biz, .info, .mobi, and .name zones.
       • Two symbols for other zones.
     • The domain name cannot:
       • Begin with or end with a dash character (-).
       • Begin with www.
       • Contain http, https, https://, http://.

     Admin login in the Administrator's account username field:

     • Can begin with an alphanumeric character and end with an alphanumeric character.
     • Can contain alphanumeric characters, dashes (-), underscore (_), dots (.).
     • Can have a maximum of 64 symbols.
     • Cannot contain an ampersand (&), equal sign (=), plus sign (+), comma (,), brackets (<,>), or more than one period (.) in a row.

     If you encounter errors with adding your domain for Google Workspace, see https://support.google.com/a/answer/80610.

     
     

     

  
  

  After the subscription is activated, you receive instructions on how to sign in to the Google Admin Console and activate your subscription (see Activate Google Workspace subscription).

  If the GDrive and GVault resources are ordered, the subscription remains in the Installing status until you accept the Google "Agreement" and confirm the ownership of the domain via the Google Admin Console (see Activate Google Workspace subscription).

• Existing domain in Google (ordering with a transfer token)

  If your domain is already linked to an account in Google (you have a subscription in Google ordered outside ActivePlatform and not linked to the reseller), order a Google Workspace subscription with a transfer token for your existing subscription. The following limitations are applied for transferring a subscription:

  1. You can have only one subscription in Google. If you also have Cloud Identity, Google Vault, or Google Drive Storage subscriptions, ordering a subscription with a transfer token is not available.
  2. Your subscription in Google has one of the following statuses:
     • ACTIVE.

     • SUSPENDED with one of the following reasons: the Google "Agreement" is not accepted, or the period of your trial or commercial subscription in Google is expired.

  3. The ordered subscription in the sales order meets all the following requirements (see the table below):

     1. The appropriate Google Workspace edition.

     2. The appropriate pricing option (Flexible, Annual monthly, or Annual yearly).

     3. The appropriate plan period (trial or commercial).
     4. The appropriate quantity of resources against the amount in the subscription in Google.

     Your subscription in Google	Plan in sales order	Number of licenses (users) in sales order
     Trial, not expired	Any Google Workspace edition, trial period	According to the limits in a plan applied to trial subscriptions
     	Any Google Workspace edition, any pricing option, commercial period	Possible to upgrade and downgrade. The new number must be greater than or equal to the number of active assigned licenses in the existing subscription in Google
     Trial, expired	Any Google Workspace edition, any pricing option, commercial period	Possible to upgrade and downgrade. The new number must be greater than or equal to the number of active assigned licenses in the existing subscription in Google
     Flexible	The same Google Workspace edition, Flexible, commercial period	Possible to upgrade and downgrade. The new number must be greater than or equal to the number of active assigned licenses in the existing subscription in Google
     Annual monthly	The same Google Workspace edition, Annual monthly, commercial period	Must be equal to the number of licenses in the existing subscription in Google
     Annual yearly	The same Google Workspace edition, Annual yearly, commercial period	Must be equal to the number of licenses in the existing subscription in Google

  To order a Google Workspace subscription for a domain linked to a Google account, in the Use an existing domain in the Google Workspace service group, enter the following information:

  1. In the Domain name field, enter your domain linked to a Google account but not linked to the reseller (for example: example.com). If the domain is not linked to a Google account, order a subscription with creating a new domain (see above).

  2. In the Transfer Token field, enter the 16 symbols of a transfer token that can be generated in Google Admin Console.
     To generate your transfer token:

     1. Copy the 9-symbol reseller code displayed next to the Transfer Token field.

     2. Go to the Retrieve transfer token page in Google Admin Console: http://admin.google.com/TransferToken.

     3. Select the checkbox to accept the terms of service.

     4. In the Reseller Public Identifier field, enter the copied reseller code.

     5. Click Confirm to generate your transfer token.
     6. Copy the transfer token.

     A transfer token is valid for 14 days only. Make sure to complete the sales order within this period. If your transfer token expired, repeat the steps above to generate a new one, and then order a subscription.

     

  If the ordered subscription in the sales order does not meet the requirements for transferring, a message is displayed with an explanation and instructions.