Manage Kaspersky (PAYG and Yearly) subscription

To manage your Kaspersky subscription, use the Managing tab of the subscription page in the Customer Control Panel (see Subscription details). Some operations are also available from the subscription card in the list of subscriptions of your account (see List of subscriptions).

Unlike ActivePlatform, which uses UTC+3, the service on the Kaspersky side operates in the UTC time zone. To ensure billing compliance, some actions in ActivePlatform can be delayed until the next day in the UTC time zone to ensure that the current date in ActivePlatform and on the Kaspersky side coincide.

In this article:

Prolong subscription

Prolongation is not used for Kaspersky (PAYG and Yearly) subscriptions.

Renew subscription

For the general description of the procedure, see Renew subscription in the Customer Control Panel guide.

Renewal is used to continue a Kaspersky Yearly subscription. If a subscription is renewed after the expiration date, it's new expiration date is set regarding the date of payment for the renewal order.

Switch plan

For the general description of the procedure, see Switch plan in the Customer Control Panel guide.

  • Switching the plan is available only within the same product and used to switch to another range of resources.
  • Switching the plan does not change the activation code of a subscription.

Change resources

For the general description of the procedure, see Change resources in the Customer Control Panel guide.

Resource reduction is not available for Kaspersky Yearly subscriptions, including renewal. If you want fewer resources, order a new subscription and not renew the current one.

Stop and activate subscription

For the general description of the procedure, see Stop subscription in the Customer Control Panel guide.

For Kaspersky PAYG subscriptions, the stop day is charged.

Delete subscription

Deleting a Kaspersky (PAYG and Yearly) subscription manually is not available.