Manage Microsoft Office 365 subscription

To manage your Microsoft Office 365 subscription, use the Managing tab of the subscription page in the Customer Control Panel (see Subscription details). Some operations are also available from the subscription card in the list of subscriptions of your account (see List of subscriptions).

To manage the licenses purchased within all Microsoft subscriptions of your account, see Manage Microsoft Office 365 licenses.

In this article:

Prolong subscription

For the general description of the procedure, see Prolong subscription in the Customer Control Panel guide.

Prolongation is used for subscriptions with monthly payments only.

Renew subscription

For the general description of the procedure, see Renew subscription in the Customer Control Panel guide.

If auto-renewal of a Microsoft Office 365 subscription is not supported on the Microsoft side, the auto-renewal option in the platform is turned off and blocked. Such subscriptions can be renewed only manually.

If you pay to renew a subscription after the expiration date, the period of the renewed subscription is shortened: the new expiration date is set as the previous expiration date + 1 year.

Switch plan

For the general description of the procedure, see Switch plan in the Customer Control Panel guide.

For Microsoft Office 365 subscriptions, switching the plan is performed only manually and used in the following cases:

• Switching from a trial to a paid subscription with monthly or annual payments.
• Changing the plan of a paid subscription without changing the monthly or annual payments.

Change resources

For the general description of the procedure, see Change resources in the Customer Control Panel guide.

• Reducing the quantity of resources for a Microsoft Office 365 subscription with annual payments is only available before its charges are closed.
• For trial subscriptions, the resource quantity is fixed at 25.

Stop and activate subscription

For the general description of the procedure, see Stop subscription in the Customer Control Panel guide.

Stopping a Microsoft Office 365 subscription with annual payments is only available before its charges are closed.

Delete subscription

Manual deleting of a Microsoft Office 365 subscription is not available.