Order Microsoft Office 365 subscription

For the general description of the procedure, see Buy subscription in the Customer Control Panel guide.

In this article:

Specifics and limitations

• For trial subscriptions, the period is 1 month, and the resource quantity is fixed at 25.
• Paid plans have a period of 1 year with monthly or annual payments.
• An account can have only one subscription to each plan.
• Addons for main products are available as additional resources of plans.
• The service provisioning may be delayed for a few days until Microsoft completes the reviews:
  • The account data review. No further action is required in this case.
  • The deal review. Microsoft may request a Purchase Order (PO) file from your purchasing system and additional information about the deal. You can enter this information on the order confirmation step or add it to the order later. If necessary, your manager will provide it to Microsoft.
  • For the review period, the order remains in the Provisioning status, and the subscription remains in the Installing status. As soon as the platform receives information from Microsoft that the reviews have been passed, the order will be completed, and the subscription will be activated.
• After a subscription is created, the account Owner receives a confirmation email. The confirmation email for a new domain subscription includes the login and password to access Microsoft Partner Center.

Additional information

You need to select a domain if only you order the first subscription to Microsoft services of an account. For subsequent subscriptions, the platform automatically uses previously entered data.

On the Additional information step:

1. Specify a domain — the name of a Microsoft Tenant Name linked to your account. You can create a new tenant or use an existing one:

   A Microsoft Tenant Name is a domain name used to order a subscription, for example:

   • With a subdomain: example.onmicrosoft.com
   • Without a subdomain: example.com

   New Microsoft Tenant Names (domain names) are always created with the onmicrosoft.com subdomain. Existing Microsoft Tenant Names (domain names) may or may not have the onmicrosoft.com subdomain.

   The domain name is also used to create users of a subscription (yourname@example.onmicrosoft.com).

   • Create a new Microsoft Tenant

     1. Turn on the New Microsoft Tenant Name toggle.
     2. Turn on the With Subdomain .onmicrosoft.com toggle.
        
        
        
        

     3. In the Domain name field, enter the domain name (without dots). It will be to be attached to .onmicrosoft.com. 

        For example, if you enter example, the created domain will be: example.onmicrosoft.com

     Errors of creating a Microsoft Tenant and how to fix them

     Error message	How to fix
     Microsoft account creation error. Go back to editing an account and check the correctness of the following data: company name, owner first name and last name, email, country, region, city, zip code	Go to the account information: If an existing account is used, go to the account details page (see Account details). If a new account is created, go back to the Choosing account step (see Buy subscription). Make sure the account address information is correct. Make sure the Owner email is correct. Make sure the account company name, the name and email of the Owner comply with Microsoft requirements. Save the changes. Try to order a subscription one more time: If an existing account is used, repeat the subscription ordering procedure. If a new account is created, complete the subscription ordering procedure.
     Domain is invalid	Specify a valid domain name using only Latin letters and numbers. The domain name must have between 2 and 22 characters
     The domain is already in use. Please enter a different domain name	Specify another domain name. Order a subscription using the existing domain.
     Microsoft service is not available now. Please try again in 5-10 minutes	Try again in 5-10 minutes

   • Use an existing Microsoft Tenant

     1. Make sure the New Microsoft Tenant Name toggle is turned off.
        
        
        
        
     2. If your existing Microsoft Tenant Name ends with .onmicrosoft.com, turn on the With Subdomain .onmicrosoft.com toggle.
     3. In the Domain name field, enter your existing Microsoft Tenant Name:
        

        • With a subdomain: enter the domain name (without dots) which precedes .onmicrosoft.com.

          For example, if your existing Microsoft Tenant Name is example.onmicrosoft.com, enter: example

        • Without a subdomain: enter your full domain name.

          For example, enter: example.com

     4. Click Microsoft Cloud Solution Provider and confirm your invitation.
     5. If the Microsoft account update fails, check and change the data of the account in the platform used to order a subscription. For more information, see steps to resolve a similar error when creating a Microsoft account.
2. If required, accept the Microsoft agreement:
   1. Click Microsoft Customer Agreement and read the agreement text.
   2. Select the I accept the agreement checkbox.