Manage Microsoft Software Subscriptions subscription

To manage your Microsoft Software Subscriptions subscription, use the Managing tab of the subscription page in the Customer Control Panel (see Subscription details). Some operations are also available from the subscription card in the list of subscriptions of your account (see List of subscriptions).

To manage the licenses purchased within all Microsoft subscriptions of your account, see Manage Microsoft Software Subscriptions licenses. See also Get license keys for Microsoft Software Subscriptions.

In this article:

Renew subscription

For the general description of the procedure, see Renew subscription in the Customer Control Panel guide.

Renewing a P1Y OneTime subscription is not available.

Renewing subscriptions with other billing terms is available for the same period with the same resource quantity.

Microsoft does not provide a grace period for expired Microsoft Software Subscriptions subscriptions. It means that after the expiration date, an unpaid subscription is deleted and cannot be renewed.

Switch plan

Switching the plan is not used for Microsoft Software Subscriptions subscriptions.

Change resources

Changing the resource quantity is not available during the whole Microsoft Software Subscriptions subscription period.

Stop and activate subscription

Stopping and activating are not available for Microsoft Software Subscriptions subscriptions.

Delete subscription

For the general description of the procedure, see Delete subscription in the Customer Control Panel guide.

Manual deleting a subscription is available within a limited period after its purchase and renewal. Next to the subscription deletion button, a countdown timer is displayed. When the period expires, the button and timer disappear, and deleting the subscription becomes unavailable. Also with that, for P1Y Annual and P3Y Annual subscriptions, charges for the whole period are closed.

Cancellation terms of a subscription after its purchase (renewal):

• Deleting a subscription up to 23:59 of the day — full refund. For P1Y Annual and P3Y Annual subscriptions subscriptions activated less than one hour before the next billing day (UTC+3), deleting is not available, since their charges are closed immediately.
• Deleting a subscription later but within a limited period after its purchase and renewal while charges are not closed — partial refund for the unused subscription period only with closing charges for the consumed part of the subscription period up to the subscription deletion day (excluded). If the next billing day is closer, the period when deletion is available is shorter and limited by the next billing day.
• Deleting a subscription later (or after the next billing day) is not available. Charges are closed, and no refunds are available.

Subscription status synchronization

Subscription statuses are daily synchronized with Microsoft. As a result of this synchronization, a subscription in the platform may be stopped, activated or deleted to match its current status on the Microsoft side. Subscriptions transferred to another Microsoft partner are also deleted as a result of synchronization.

Subscription name synchronization

The platform sets the name of a subscription on the Microsoft side using the template <The subscription ID in the platform> <The subscription name in the platform> and limits it to 200 characters. When a subscription is renamed in the platform, it may take up to 20 minutes to apply the changes on the Microsoft side.

The name changes made manually on the Microsoft side are not synchronized with the platform.