To decline a proposal that was sent to the customer:
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Go to Quotes (see Navigation). The list of requests for a quote is displayed (see Viewing the list of quotes).
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Click the ID or name of the required request for a quote in the Waiting for approval status. The quote details page is displayed (see Viewing quote details).
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On the quote page, click Decline quote.
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Optionally, in the pop-up window, enter a reason for declining the proposal. This comment is internal and will not be visible to the customer.
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Click Confirm.
The request will change to the Declined status. No further actions can be taken with this request. After that, the customer can only create a new one (see ).
