Cancelling a Payment

It is possible to cancel Payments in the Waiting for payment status for the Prepay model only. If an Account already paid for the invoice via bank transfer but the Payment did not change the status yet, after cancelling the Payment, contact the technical support team.

When a Payment for an Order is canceled, the related Order is canceled too (see Canceling an Order manually).

Canceled Payments are not displayed in the Payments list.

To cancel a Payment:

  1. Sign in to the Customer Control Panel.
  2. On the Navigation Bar, click Billing.
  3. In the Horizontal navigation menu, click Payments. The Payments page is displayed (see Viewing the list of Payments).
  4. To cancel several Payments:
    1. Select the checkboxes in the headers of the Payments to be canceled.
    2. Click Cancel.
    3. Click Confirm in the confirmation window.
  5. To cancel one Payment:
    1. Click Cancel in the header of the Payment block (see Viewing Payment Details).
    2. Click Confirm in the confirmation window.