Viewing the list of Payments

In this article:

Going to the Payments page

To view the list of Payments:

1. Sign in to the Customer Control Panel.
2. On the Navigation Bar, click Billing. The Payments page is displayed.

Elements on the Payments page

The Payments page includes:

• Payments control elements (see Balance topping up, Joining Payments, Cancelling a Payment).
• Filters for the Payments list. They allow filtering the Payments list by status, to search a Payment by its number, and to filter the list by completion date in case of completed Payments and by creation date for others.
• Payments list. Payments in the list are displayed:
  • As a block that includes Payment details. The block content — Payment details — depends on the charging model, Payment purpose, and its status (see Viewing Payment Details).

  • As a row that includes number, amount, and status of Payment, as well as Payment control elements. Available control elements depend on the charging model, Payment purpose, and its status (see below).

    The default representation of a Payment in the list depends on its status. Payments in the Waiting for payment or Expired statuses are displayed as blocks, and Payments in the Completed status — as a row. To change the Payment representation, click the block header or the row, respectively.

    Payments linked to Orders or Invoices are not displayed in the list if they are paid from the Account balance (see Completing a Payment).

    
    

Payment statuses

Payments can have the following statuses:

• Waiting for payment — a Payment is created but yet to be completed.
• Expired — only for Payments for Subscriptions linked to the Invoice for the Postpay charging model (see Viewing details of an Invoice for the Postpay charging model). A Payment wasn't completed within the Payment expiration period (see Viewing Payment Details). All Subscriptions, for which this Payment was generated, get the Blocked status. To activate blocked Subscriptions, complete the Payment (see Paying for the Subscriptions included in an Invoice for the Postpay charging model).
• Receipt creating — a payment method that requires manual receipt creating by a Manager is selected for a Payment. A Manager is creating the receipt.
• Receipt sent — a receipt to complete a Payment is manually created by a Manager and sent to the Account. The payment should be made via external payment system.
• Processing — a temporary status of a Payment while a payment on the payment gateway side is processed.
• Completed — a Payment is successfully completed.

Operations with the list of Payments

For Payments, bulk and single operations can be applied.

To perform one of the following bulk operations, select the checkboxes of several Payments from the Payments list:

• Joining Payments (see Joining Payments).
• Canceling several Payments (see Cancelling a Payment).

The following are single operations:

• Creating a Payment for Balance topping up (see Balance topping up).
• Saving a Receipt for the Payment (see Saving a receipt for the Payment to a local computer).
• Canceling a Payment (see Cancelling a Payment).
• Viewing Payment details (see Viewing Payment Details).
• Completing a Payment (see Completing a Payment).

The availability of the operations depends on the charging model, Payment purpose, and its status: