Stopping a Subscription

In this article:

Automatic stopping a Subscription

The platform may stop a Subscription automatically in the following cases:

• A Prolong Order is not completed on the Billing day equal to the Paid to date of the Subscription (see Prolonging a Subscription).
• A Renewal Order is not completed after the Subscription expiration date taking into account the grace period (see Renewing a Subscription).
• An Account is moved to the Credit hold (see Moving an Account to the Credit hold).
• A Manager moved an Account to the Administrative hold (see Administrative hold of the Account).
• The Subscription statuses are synchronized with the Vendor site — for Microsoft Services only.

For stopping a Subscription, manual approval by a Manager may be required. In this case, a Subscription gets the Waiting for manual approve status and will be stopped only after approval.

Manual stopping a Subscription

Manual stopping and activating can be applied to a Subscription when it is necessary to temporarily stop using the Subscription, with the possibility of a customer having a refund for the period when the Subscription was stopped. A Subscription can also be stopped if an Account decided to end using it before the expiration date.

To stop a Subscription:

1. Sign in to the Customer Control Panel. The list of Subscriptions is displayed (see Viewing the list of Subscriptions).

2. In the block with the required Subscription, click Stop. The confirmation window is displayed.

   If a Subscription is linked to a Prolong Order, or Renewal Order, or Switch plan Order in the Waiting for payment or Waiting for provisioning status, this Order and linked Payment (if it exists) are automatically cancelled with stopping the Subscription. This extra action guarantees that a stopped Subscription cannot be accidentally activated if an Order becomes completed (see Activating a Subscription).

3. In the confirmation window, click Confirm.