Activating a Subscription

In this article:

Automatic activating a Subscription

The platform may activate a Subscription automatically in the following cases:

• A Prolong Order or Renewal Order is completed for a stopped Subscription:
  • On the Provisioning date — when an Order in the Waiting for provisioning status automatically gets the Completed status (see Prolonging a Subscription and Delayed renewing of a Subscription).

  • When a Payment linked to an Order is completed manually.

    For a stopped Subscription, a Prolong Order or Renewal Order are never paid automatically regardless of the Auto-renew option (see Auto-Renewing a Subscription) so that such Subscriptions are not activated automatically.

• An Account is returned from the Credit hold (see Returning an Account from the Credit hold).
• A Manager returned an Account from the Administrative hold (see Administrative hold of the Account).

• When a postpaid Subscription in the Blocked status is activated (see Specifics of managing postpaid Subscriptions).

  Linked to an expired Payment, a postpaid Subscription in the Stopped status remains in the Stopped status after completing the Payment (see Paying for the Subscriptions included in an Invoice for the Postpay charging model) if a Manager declined an operation for stopping the Subscription when the Account moved to the Credit hold, but then the Subscription was stopped manually.

• The Subscription statuses are synchronized with the Vendor site — for Microsoft Services only.

Manual activating a Subscription

Manual stopping and activating can be applied to a Subscription when it is necessary to temporarily stop using the Subscription, with the possibility of a customer having a refund for the period when the Subscription was stopped.

To activate a stopped Subscription:

1. Sign in to the Customer Control Panel. The list of Subscriptions is displayed (see Viewing the list of Subscriptions).
2. Find the required Subscription. The activation fee, when applicable, is displayed in the block with the Subscription.
3. In the block with the required Subscription, click Activate. The confirmation window is displayed.
4. In the confirmation window, click Confirm.