Viewing Order Details

To view Order details:

1. Sign in to the Operator Control Panel.
2. On the Navigation Bar, go to Orders (see Navigation). The list of Orders is displayed (see Viewing the List of Orders).
3. Click the ID or Order number of the required Order. The Order details page is displayed.
   
   The Order details page includes the following tabs:
   • General — information bout the Order.
   • Log — history of operations with the Order (see Viewing the System Log).
   • Scenarios — list of the performed operations to complete the Order (see Automatic Operations that use Scenarios).

The General tab has the following groups of elements:

• Order information:
• ID — unique identification number of the Order.
• Document number — Order number (for example, SO000329). The Order number templates are configured in the System settings (see System Settings).
• Order Date — date and time of the Order creation.

• Payment — number of the related Payment. The number is a link to the Payment details page (see Viewing Payment details).

  An Order has a related Payment only for the Prepay model.

• Expiration date — by this date, the Order must be paid (completed). The date is calculated using the value set in the Cancel unpaid order in field on the Account Class page (see Creating an Account Class).

  If an Order is not paid before the expiration date, it is canceled automatically.

• Provisioning date — start date of the Order provisioning. Displayed for postponed Orders only. For an Order that is not postponed, the Provisioning date is equal to the Order creation date. For a postponed Order, the Provisioning date is equal to the Subscription expiration date.
• Closed at — date and time when the Order got the Completed or Cancelled status.
• Order Type — one of the following types:
• Sales order — a customer ordered a new Subscription.
• Prolong order — the platform prolonged an existing Subscription for the next Billing period.
• Renewal order — a customer renewed an existing Subscription.
• Change order — a customer changed the ordered quantity of the Subscription Resources.
• Switch plan order — a customer switched from one Plan to another.
• Status — one of the following statuses of the Order:
  • Waiting for payment — the Order is placed by a customer, the payment is expected.
  • Waiting for provisioning — the Order is accepted, but the service provisioning is postponed to the Subscription expiration date.
  • Provisioning — the Order is accepted, the service is provided.
  • Provisioning failed — the Order is accepted, but the service is not provided.
  • Completed — the Order is successfully processed.
  • Cancelled — the Order is cancelled by a customer.
• Account — name of the Account ordered the Subscription.
• Requester IP — IP address of the user who created the Order.
• Created by — ID and name of the Reseller's Manager or Account's User who created the Order. For automatically created Orders, System is displayed.
  
  
  
  

• Price information — Order pricing details:

  • Total — total cost of the Order.

    The amount of the Order and the amounts of the Charges are rounded off to two decimal places. When a discount is applied, this may lead to a discrepancy between the amount of the Order and the amounts of the Charges for the Subscription. To avoid this, rounding off and applying of a discount to the amounts of the Order and Charges is performed according to a special algorithm (see Specifics of Orders and Charges amounts calculation and rounding when a discount is applied). 
  • Netcost:
    • Net cost including the best Discount available to the Reseller at the moment.
    • discount — the best Discount available to the Reseller at the moment
  • Margin — amount of profit that the Reseller has from the Payment for the Order. It is calculated as the difference between the Payment amount and the Net cost. 
  • Discount — discount amount or, in case if the individual prices were set, the indication that the discount is not applied.
  • Promo code — promo code used for the Order (see Managing Promo Codes) or, in case if the individual prices were set, the indication that the promo code is not applied.
  • Individual prices — indication if the individual prices were set:
    • Yes — the Subscription was ordered at the individual prices (see Ordering a Subscription at the individual prices).
    • No — the Subscription was ordered at the Plan prices (see Ordering a Subscription at the Plan prices).
  • Manager — ID and name of the Manager who created the Order. It is a link to the Manager information page.
    
    
    
    
• Provisioning item — the list of Subscriptions and Resources included in the Order:
  • ID — unique identification number of the item.
  • Description — short description of the item and a link to the Subscription page.
  • Status — current status of the item.
    
    

• Details — the list with detailed information about the Subscriptions and Resources included in the Order:
  • Description — detailed information about the ordered Subscriptions and Resources.
  • Quantity — total quantity of the ordered Subscriptions and Resources.
  • Duration — ordered period of using the Subscriptions and Resources.

  • Unit Price — price of the unit of the ordered Subscriptions and Resources.

    If the Subscription was ordered at the individual prices, then the Individual unit price column displays instead of the Unit price column. The Individual unit price column shows the individual price that was set during ordering the Subscription.

  • Discount — discount amount if a Discount was applied (see Managing Discounts).
  • Amount — total amount for the Order item as the product of its Quantity, Duration, and Unit Price, including Discount.