Renewing a Subscription

A Subscription can be renewed in the following modes:

For all active Subscriptions to trial Periods, as well as for stopped Subscriptions to trial Periods based on the Vendor Service Plugin, trial Plan Periods are available for manual renewing. Please note that renewing a trial Period of a Subscription may cause a financial loss for the Reseller since not every vendor provides this possibility. The corresponding warning message is displayed in the Autorenewal settings group on the Renewal Subscription page if a trail Plan Period is selected.

For Subscriptions ordered at the Plan prices (see Ordering a Subscription at the Plan prices), after automatic and manual renewing the following changes are applied starting from a new Subscription period:

  • The Subscription price is updated from the Plan.
  • The Plan net cost is updated with the current value at the moment of the Renewal Order creation.

For Subscriptions ordered at the individual prices (see Ordering a Subscription at the individual prices), after automatic and manual renewing the following changes are applied starting from a new Subscription period:

  • The Subscription price is updated from the Plan or remains its individual value depending on the Subscription parameter.
  • The Plan net cost is updated with the current value at the moment of the Renewal Order creation.
  • After the next Billing day since Subscription renewing, for closed customer Charges, Reseller Charges are created at all upstream Reseller levels using the net costs at all Reseller levels effective at the moment of the Renewal Order creation.