Delayed renewing of a Subscription

Delayed renewing is used for Subscriptions with the CSP monthly, CSP annual Billing types only.

Delayed renewing allows an Operator to renew a Subscription with the certain Billing type in advance, before the Subscription expiration day, and change the amount of the Resources (regardless of the fact whether all Charges were closed manually or not). In this case, the provisioning of the Renewal Order has the following parameters: Delayed = Yes and Provisioning date = the Subscription expiration day. Provisioning of the Renewal Order is postponed to the Subscription expiration day (see Viewing Order Details).

A delayed Renewal Order is generated in the following cases:

  • Automatically before the specified number of days to the Subscription expiration day — for Subscriptions that have the Auto-renew point (days) parameter greater than 0 (see Auto-Renewing a Subscription). By default, the amount of Resources in the Renewal Order is set equal to the current.
  • Manually — for Subscriptions that have the Manual renew point (days) parameter non-equal to 0 or as a result of editing an existing Renewal Order.
To change the amount of the Resources in the delayed Renewal Order:
  1. Sign in to the Operator Control Panel.
  2. Complete one of the following steps:
    • Edit the existing Renewal Order (see Editing an Order).
    • If the Renewal Order is not created, create it manually:
      1. On the Navigation Bar, go to Subscriptions (see Navigation). The list of Subscriptions is displayed.
      2. Click the ID or Name link of the Subscription. A page with Subscription information is displayed (see Viewing and updating Subscription's details). 
      3. On the Toolbar, click Renew.
      As a result, the page of the new Renewal Order creation is displayed.
  3. On the Renewal Order creation page, for the Resources, in the Total amount column, set the new required amount.
  4. Complete the creation of the delayed Renewal Order with the new amount of the Resources.
A delayed Renewal Order has the following specifics:
  • The payment model of the Subscription is not available for changing.
  • For Subscriptions ordered at the individual prices:
    • The Individual prices toggle is On and is not available for changing.
    • In the Renewal settings group, the Subscription renew settings parameter is set to Use individual prices.
    • The values of the individual prices are available for changing.
  • After completing the Payment (for the Prepay model) or creating the Renewal Order (for the Postpay model), the Renewal Order gets the Waiting for provisioning status and remains the status till the Subscription expiration date. No information is sent to the Service side till the Subscription expiration date too.
  • Provisioning of the Renewal Order in the Waiting for provisioning status starts when the current date is equal to or greater than the Subscription expiration date. The Renewal Order gets the Provisioning status.
  • The Charges of the Renewal Order are generated for the period starting from the Subscription expiration date.
  • For the Renewal Order in the Waiting for provisioning status, the linked Charges have the New status.
  • Before the Subscription expiration date, the Renewal Order can be cancelled (see Cancelling an Order) or edited (see Editing an Order).
  • If the Payment for the Renewal Order is not completed in time, the Subscription stops and then can be renewed manually.