Auto-Renewing a Subscription

If the Auto-renew option is turned on, the Customer will get the Invoice for renewal and payment notification. If the Account Balance has sufficient funds, the Subscription will be paid and renewed automatically on the expiration day.

To turn on the auto-renewal option:

1. Sign in to the Operator Control Panel.
2. On the Navigation Bar, go to Subscriptions (see Navigation). The list of Subscriptions is displayed (see Viewing the list of Subscriptions).
3. Click the ID or Name of the Subscription. The Subscription page is displayed (see Viewing and updating Subscription's details).
4. On the General tab, in the Renewal settings group:
   • To activate automatic completing the Renewal Orders, select the Auto-renew checkbox.
   • If it is necessary to forbid the customer to change the auto-renewal option of the Subscription, select the Disable the Auto-renew option checkbox.
   • Optionally, in the Auto-renew point (days) field, update the number of days before the Subscription expiration date when the Renewal Order and the linked prepaid Payment for the Account will be generated. The default value is inherited from the linked Service Term (see Creating a Service Term).
     

     For Subscriptions with the CSP monthly, CSP annual Billing types, Renewal Orders have their specifics (see Delayed renewing of a Subscription).

     For the other Billing types, Renewal Orders are created with the following parameters: Delayed = No, Provisioning date = the Renewal Order creation date (see Viewing Order Details).

   • For Subscriptions ordered at the individual price, in the Subscription renew settings group, select the preferable option of Subscription billing after renewal (see Ordering a Subscription at the individual prices).

   • Optionally, in the Manual renew point (days) field, update the number of days before the Subscription expiration date, when the Renew button for the Subscription becomes available. For rest of the period when the renewal is not possible, the Renew button is not displayed on the Subscription’s details page in Operator (Reseller) Control Panel and Customer Control Panel. The default value is inherited from the linked Service Term (see Creating a Service Term).
     

     To make manual renewing of a Subscription available for all the Subscription period, enter -1.

     To make manual renewing of a Subscription completely unavailable, enter 0.

     The Manual renew point cannot be less than the Auto-renew point. If the Manual renew point is -1, the validation is not performed.

     
     

   
   
   
   
5. Click Update to activate auto-renewing.