Moving an account to the credit hold

In this article:

Conditions for moving an account to the credit hold

An account in the Active status automatically gets the Credit hold status in the following cases:

The account balance became less than the financial blocking threshold set in the account class (see Creating an account class) or individually for the account (see Viewing and updating account's details).
The account returned from the administrative hold (see Administrative hold of the account), and the account balance is less than the financial blocking threshold.
A manager set a new financial blocking threshold greater than the account balance.

If a non-negative subzero period is set in the account class (see Account classes), an account is moved to the credit hold after the end of the subzero period if the account balance remains within the financial blocking threshold during the whole subzero period.

The -1 value corresponds to the infinite subzero period. In that case, the account with a negative balance within the financial blocking threshold is never moved to the credit hold.

Users attached to an account in the Credit hold status, can access the Customer Control Panel. The users with the Owner and Admin access levels (see Access levels of Users) can perform the following operations with subscriptions:

Order commercial (not trial) prepaid subscriptions. In this case, two payments will be created:
- For topping up the account balance with an amount enough to move an account from the credit hold.
- For the ordered subscription.
When a user completes any of these payments, the funds are primarily used to pay the debt on the account balance.
Manage existing postpaid subscriptions.
Order new postpaid subscriptions.

Users with the Owner and Admin access levels cannot manage existing prepaid subscriptions regardless of the subscription statuses (renewing and stopping a subscription, switching the plan, upgrading or downgrading resources are not available).

Subscriptions behavior after moving an account to the credit hold

The credit hold is applied to prepaid subscriptions only:

If in the account class (see Account Classes) and service terms (see Creating a service term), Stop subscription type = Automatically:
- Subscriptions in Active and Graced statuses get the Stopped status. The subscription status is saved and restored if the account gets the Active status (see Returning an account from the credit hold).
- Subscriptions in the Activating, Renewing, Updating, Stopping, Deleting statuses get the corresponding "stable" status and then:
  - If the "stable" status is Active or Graced, subscriptions get the Stopped status. The subscriptions statuses are restored when the account gets the Active status (see Returning an account from the credit hold).
  - If the "stable" status differs from Active or Graced, these subscriptions do not change their statuses.
- Subscriptions in any status different from Active or Graced do not change their statuses.
If in the account class (see Account Classes) and service terms (see Creating a service term), Stop subscription type = Manually:
- All subscriptions in the Active and Graced statuses get the Waiting for manual approve status.
  - Subscriptions in any status different from Active or Graced do not change their statuses.
  - Subscriptions in the Activating, Renewing, Updating, Stopping, Deleting statuses get the corresponding "stable" status.
- The corresponding manual operation (see Manual operations) is created to move the subscription from the Waiting for manual approve to the Stopped status, including subscriptions that got the Waiting for manual approve status from the Activating, Renewing, Updating, Stopping, Deleting statuses.