Viewing reseller subscriptions

To view the list of subscriptions sold by a reseller and its downstream resellers on all levels below:

1. Go to Resellers (see Navigation). The list of resellers is displayed (see Viewing the list of resellers).
2. Click the ID or name of the required reseller. The General tab of the reseller details page is displayed (see Managing reseller's information).
3. Go to the Reseller Subscriptions tab. The list of subscriptions is displayed.

The list includes the following columns:

• ID — the unique identification number of a subscription.
• Name — the subscription name.
• Account — the account name.
• Plan — the plan name.
• Reseller — the reseller name.
• Trial — the type of subscription:
  • Yes — a subscription to a free trial period.
  • No — a subscription to a paid commercial period.

• Status — the subscription status.

  Subscription statuses

  • Ordered — a new subscription is ordered and waits for the activation.
  • Active — a subscription is used.
  • Delivered — a subscription with the Non-recurring Subscription billing type is used.
  • Graced — a customer did not pay for a subscription on time, and after the grace period, a subscription will be stopped.
  • Stopped — a subscription is temporarily stopped.
  • Deleted — a subscription is permanently deleted.
  • Installation failed (installation_failed — in the API methods) — an error occurred during the installation of the ordered service.
  • Activation failed (activation_failed) — an error occurred during the subscription activation process.
  • Renewing failed (renewal_failed) — an error occurred during the subscription renewal process.
  • Updating failed (updating_failed) — an error occurred during the resource update process.
  • Stopping failed (stopping_failed) — an error occurred during the subscription stopping process.
  • Deletion failed (deletion_failed) — an error occurred during the subscription deleting process.
  • Switching failed (switching_failed) — an error occurred during the subscription plan switching process.
  • Installing — the ordered service is installing.
  • Activating — a subscription is activating.
  • Renewing — a subscription is renewing.
  • Updating — a subscription resource is updating.
  • Stopping — a subscription is stopping.
  • Deleting — a subscription is deleting.
  • Switching — the plan of a subscription is switching.
  • Waiting for manual approve (waiting_for_manual_approve) — the operation with a subscription waits for approval by a manager (see Manual Operations) due to the stop subscription and delete subscription modes set in the account class of the account (see Creating an Account Class).
  • Blocked — a postpaid subscription is stopped due to an expired payment.

• Updated at — the date when information about a subscription is updated.
• Start date — the activation date of a subscription.
• Expiration date — the expiration date of a subscription.