Notification configuration

Notifications are used to inform users of accounts and managers of resellers about events that occurred in the platform. The following types of notifications are used:

• Email notifications.
• SMS notifications.
• Push notifications in the Customer Control Panel (not supported in the current version of the Customer Control Panel).

When an event occurs:

1. A triggered event handler generates a notification using the dedicated notification template.
2. The platform checks errors in the notification content.
3. If there are no errors, the notification is sent to the specified recipients.

The history of checking and sending notifications is stored in the notifications log (see Notifications log).

To configure a notification, complete the following steps:

1. Create a notification category. A notification category is used for grouping notifications (see Managing notification categories).
2. Create a notification template. A notification template is used for generating the text of a notification (see Managing notification templates).
3. If it is necessary to send a message via SMS, create an SMS gate (see Managing SMS gates).
4. Create an event handler and configure its rule. The rule defines the conditions when triggering an event handler and sending a message to recipients (see Managing event handlers).